Student Complaints Home

Edith Cowan University (ECU) is committed to providing a challenging educational environment in which all members of its culturally and geographically diverse community can realise their potential. The needs of the students are our highest priority, and the University will seek continuously to improve the quality of its courses and services to students.
[ECU Student Charter]

Obtaining and responding to feedback from students as key customers, is a central element of ECU's approach to quality and pivotal to the overall development of the University. Acting on student feedback and effectively dealing with student complaints will help ensure continuous improvement in the quality of services provided by the University. ECU is committed to ensuring that all complaints made by students are resolved fairly, promptly and at the most appropriate level within the University.

This site provides information, for both students and staff, on what students can do if they have a concern or complaint about the products and services provided by the University and steps that can be taken to resolve the concern or complaint.