Student Complaint Resources

The revised Student Complaints Policy was approved in August 2009. The Student Complaints Policy and attached guidelines are provided in the ECU Policies Database:

• Student Complaints Policy

Student Complaints Form

The Student Complaints form is available for download here in Word or PDF version. The Word version can be completed electronically and sent to John Blahusiak, by email to j.blahusiak@ecu.edu.au. Alternatively, the form can be posted to the postal address listed on the complaint form.

• Student Complaints Form (for students) - word version
• Student Complaints Form (for students) - pdf version

Student Complaint Process

For a general description of the complaints process, please refer to the Procedures page.

Student Experience Information

The University's long-term goal is to be recognised for providing a world-class education and a fulfilling student experience. Resources providing further information about the University's service philosophy are provided at:

• Student Charter
• Staff Code of Conduct
• Teaching and Learning Guidelines