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About the Centre for Learning and Teaching (CLT)
CLT Vision
CLT is a key driver for positively influencing quality learning and development for all teaching staff and for all students at ECU.
CLT Mission
The CLT will actively promote and enhance the quality of the student experience at ECU by building our capacity to deliver world-class educational outcomes.
This mission supports the following themes and strategic priorities set in the ECU Strategic Plan:
- Service: Encouraging and supporting the highest standards of learning and teaching
- Professionalism: Building on, and expanding, the University’s strengths in professional education and training to produce graduates who
contribute to the workforce and the economy
- Enterprise: Building a culture which constantly seeks to improve itself by supporting and rewarding initiatives which enhance the University’s
learning and teaching performance
- Strategic Priority 1: Enhancing Teaching, Learning and Research:
ECU will become a national leader in the education of learners for the
knowledge based service professions, and will be recognised for the quality of its teaching and its learning opportunities in those fields. ECU is a
teaching and research university, and research will inform its teaching especially research into the scholarship of teaching and learning.
- Strategic Priority 3: Building Partnerships, Pathways and Precincts.
ECU will strengthen pathways in ways which are consistent with its
strategic direction and mission. This will facilitate articulation between the different sectors of education and training, and improve the
University’s market share and general positioning.
- Strategic Priority 4: Improving Outcomes for Students and Staff.
ECU will provide a challenging and supportive environment suited to the
students and staff that work and study at the University, so they can realise their potential and develop the skills and flexibility needed to succeed
in their careers. It will shape policies, programs, services and infrastructure to foster the active engagement of students and staff in support of
ECU’s strategic positioning as a leader in education for the service professions.
- Strategic Priority 5: Strengthening Enterprise and the Resource Base.
ECU will strengthen enterprise and the resource base to enhance its
capacity to deliver high quality teaching, learning, research and services in the context of an increasingly challenging and competitive
environment.
CLT Charter
CLT is committed to creating customer value through quality services and products that support the University mission and strategies. As part of this commitment, the strategic needs and capabilities of our customers (staff and students) are our highest priority, and we will seek continuously to engage with them to improve quality of our services. In return we invite both customers and stakeholders to work with us in partnership and be mindful of their responsibilities. CLT is committed to the principles of Service, Professionalism and Enterprise. Our contribution is best understood as being (or participating) in networks with other parts of the institution and working in partnership with our customers.
Service
- Our service delivery is driven by measurable customer value statements aligned to the organisational strategic objectives.
- We provide a front line service that is seen by our customers as being focussed on them and achieved through a solutions-based approach and an integrated service delivery.
- We pursue partnership relationships with our customers to achieve common goals by utilising an account management framework where relevant, to ensure that there is continuous and meaningful dialogue and engagement.
- Our Account managers are proactive in planning, providing advice, introducing new concepts and developing improvement initiatives with customers, as well as being responsive to ensure issues are expeditiously dealt with.
Professionalism
- We are competent, qualified, knowledgeable and accountable for our responsibilities.
- We place primacy on the integrity and ethics of our advice, service and products, which are derived from learning principles and standards, a strategic whole-of-organisation perspective, and the most comprehensive data available.
- We articulate clear accountabilities through well-defined and agreed services with customers.
- Our Centre's strategy, leadership style, staff skills, structure and systems are aligned with the delivery of excellent service to our customers.
- We undertake activities according to strategic priorities within the allocated resource base.
Enterprise
- We use the ABEF to help improve our services for our customers and to become a model organisational unit.
- We seek to provide a constructive learning environment that facilitates innovation, improvement and the sharing of knowledge.
- We actively support the University's innovative strategies by "practising what we preach".
- We foster an entrepreneurial, innovative, and empowering work environment.
- We adapt effectively and rapidly to new circumstances and actively pursue strategic opportunities.
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