If I can't access SIMO as a staff member, how can I help students who are asking me for assistance?

• Instructions on how to use SIMO (the 'SIMO How To Guide') is available to students on the SIMO Website at http://simo.ecu.edu.au, by clicking on 'SIMO Help' in the left hand menu.
  
• There are two formats available - individual guides on each function (eg 'How to Login', 'How to Change Your Password' etc), or the complete guide (in pdf format) which can be downloaded and printed.
  .
• The SIMO How To guide is also available on this Website under the 'Training Resources' section.
  
• The IT Service Desk (ext. 6000) and the System Support (ext. 3914) teams can be contacted for further information.

 

 

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How do I access training for Callista?

• Callista training is run through Professional Development @ HR. To find out if Callista training is currently running, visit the Professional Development Training Calendar.
  
• If no training is currently being offered, contact Professional Development to register your interest.
  
• Training materials are available on this website, by clicking on the 'Training Resources' link in the left hand menu, or click here.
  
• A training database is also available for use to familiarise yourself with Callista SMS (see link in left hand menu), or click here.
  
• A multimedia demonstration of the Inquiry module of Callista SMS is also available on this website. This demonstration will guide you through the basic functions of Callista. Access the Inquiry Demonstration by clicking on the link in the left hand menu, or click here.

 

 

I am using a MacIntosh and am having difficulties using Callista. What's the solution?

• Click here for the Callista Mac Users Guide.

 

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Does Callista SMS Get Upgraded?
Yes! Callista SMS recieves upgrades twice each year. There are also various interim patch releases applied throughout the year.

The Callista Student Management System has been upgraded to Version 11.0 in October 2008.

Some features of Version 11.0 include:

If you require access to Callista and / or the help pages from another location (eg. your home office), please click here for the instructions.

Hint:
.0 releases (eg Version 10.0) usually relate to changes in functionality, error amendments (fixing bugs) and legislative changes (excluding reporting requirements).

.1 releases (eg Version 10.1) usually relate to changes in DEST reporting requirements.

 

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Can I request new (or changes to) forms, reports or interfaces?
Yes. If you identify forms, reports or interfaces that require changes, you can make a formal request to the System Support Team. You can also request new forms, reports or interfaces. You will need to complete and submit the Change Request Form. Please note that if you are not a departmental manager, you will need to seek authorisation from your manager. Before submitting the form, you may wish to contact Callista Support to discuss the changes you require.

The Change Request Form is located under the 'Systems Support' section of this website (see the left hand menu).

 

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What does an 'inactive' course attempt status mean?
If 'inactive' is displayed in the course attempt field in Callista SMS it means that the student:

1. has completed at least one unit (pass or fail) in the previous teaching period and is enrolled in the following teaching period which is yet to commence, or
   
2. has completed at least one unit (pass or fail) in the previous teaching period and has not yet enrolled for the next teaching period, or
   
3. has had their unit enrolments cancelledc in the current teaching period due to an A -type fee encumbrance (failure to supply CAF, TFN or non-payment of fees), or
   
4. is at the end of their intermission or suspension period, or
   
5. has been made and/or accepted an offer of a place in a course.

 

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When I click on 'Login to Callista' nothing happens.
Make sure you have the correct version of SUN JRE v.1.6 installed on your computer.

Sun JRE v.1.6 was remotely deployed to all SOE machines by the IT Service Desk. This should automatically install the next time you log into Callista SMS.

If you do not have an SOE computer, and you do not have the current version of Sun JRE v.1.6 click here to launch the wizard to install it. Follow the instructions on the screens, this will take about 5 minutes.

If you encounter any difficulties please contact the IT Service Desk on extension 6000 or via email at itservicedesk@ecu.edu.au.

 

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