About
The Information Technology Service Centre (ITSC) supports the day-to-day activities of students, staff and researchers by providing customer-focused IT services.
We are responsible for ensuring that proven leading edge technologies and systems are adopted to support the activities of students, staff and researchers. Our philosophy from the management team is “One IT” making our centre business led, not technology driven.
Our objectives are to:
- Safeguard the IT services that sustain the business.
- Build innovative solutions to address business requirements.
- Develop simple, consistent, and repeatable policies and procedures.
- Establish creative, participative ICT governance focusing on continuous improvement.
- Work with the ECU community to gain credibility by fostering and maintaining relationships and trust.
- Ensure alignment of technology infrastructure with business strategies.
- Achieve financial objectives.
- Provide growth opportunities and job satisfaction for all team members.
- Work as a seamless team.
- Promote and drive our shared values within each functional area (Governance, Information Delivery, Infrastructure and Support Services).
Our objectives are driven through our departments.
Access to networks
Visitors, students and staff have access to wireless networks on each of our campuses. These wireless networks provide access to the ECU website, the Student and Staff Portals and the Internet.
Facilities
ECU students have 24 hour access to on-campus computing facilities. Our e-Labs are an ideal place to finish assignments, carry out research and get online access to help with your studies.
Request IT support
If you are a current student or staff member and require IT support, contact us at:
IT Service Desk
Telephone: (61 8) 6304 6000
Email: itservicedesk@ecu.edu.au