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University Contact Officers (UCOs)

As an employer and a provider of educational services and accommodation to students, ECU is committed to creating and maintaining a work and learning environment free from any form of discrimination and harassment. University contact officers (UCOs) perform an important role by acting as an alternative contact on matters related to harassment, discrimination, or victimisation.

UCOs provide assistance to students and staff members by providing referral information on equity policies and practices, together with details of services and support available to assist in resolving issues of concern.

Other duties of a UCO include:  
  • providing assistance to a complainant to enable them to make an informed choice as to how to deal with their complaint;
  • where appropriate, providing information about the options available to deal with an individual's concerns;
  • discussing possible strategies an individual can use to deal directly with another person;
  • referring an individual to counselling and other support services as appropriate;
  • referring individuals who decide to make a formal complaint to appropriate areas for investigation;
  • documenting procedures adopted to resolve complaints; and
  • maintaining appropriate confidentiality at all times.
The role of a UCO does not include:  
  • advocating for a complainant or respondent;
  • counselling;
  • investigating or mediating complaints; or
  • conciliating complaints.

Issues not related to Equal Opportunity, i.e. harassment, discrimination, or victimisation, should be referred to other areas of University.


For further information, or if you are a staff member interested in becoming a UCO, please contact us. Email:

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