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Course code W31

Bachelor of Science (Exercise and Sports Science)/Bachelor of Commerce (Sport Business)

Creative thinkers made here.

Creative thinkers made here.

Why study at ECU?

Toggle between study options for Domestic or International students

About this Course

We’re guessing you love sport. In which case this double degree is totally fit for purpose. The course is sports mad.

The course is sports mad. And it can take you in many directions – from running your own sports or fitness business, to running an international sport event or working abroad in this multi-billion-dollar global industry.

Australian Qualifications Framework (AQF) level

This course has been accredited by ECU as an AQF Level 7 Bachelor Degree Award.

Course code W31

Entry requirements

70 Indicative ATAR

ECU admission and English language requirements apply.

See Course Entry for further information.

Fees

Commonwealth supported - estimated 1st year indicative fee AUD $13,200

See Fees and Scholarships for further information.

Duration

4 years full-time or part-time equivalent

See Course Details for further information.

Availability & Campus

Location Semester 1 Semester 2
Joondalup FT PT FT PT
Mount Lawley
South West
Online
*FT = Full-time study PT = Part-time study

About this Course

We’re guessing you love sport. In which case this double degree is totally fit for purpose. The course is sports mad.

The course is sports mad. And it can take you in many directions – from running your own sports or fitness business, to running an international sport event or working abroad in this multi-billion-dollar global industry.

Australian Qualifications Framework (AQF) level

This course has been accredited by ECU as an AQF Level 7 Bachelor Degree Award.

Course code W31

CRICOS code 097272G

Entry requirements

ECU admission and English language requirements apply.

See Course Entry for further information.

Fees

International students - estimated 1st year indicative fee AUD $38,250

See Fees and Scholarships for further information.

Duration

4 years full-time

See Course Details for further information.

Availability & Campus

Location Semester 1 Semester 2
Joondalup FT FT
Mount Lawley
South West
Online
*FT = Full-time study PT = Part-time study

Course Entry

Admission requirements you'll need to meet for this course.

  • All applicants must meet the academic admission requirements for this course. The indicative or guaranteed ATAR is as published (where applicable) or academic admission requirements may be satisfied through completion of one of the following:

    • AQF Cert IV;
    • Successfully completed 0.25 EFTSL of study at bachelor level or higher at an Australian higher education provider (or equivalent);
    • Undergraduate Certificate;
    • Special Tertiary Admissions Test;*
    • University Preparation Course;*
    • Indigenous University Orientation Course;*
    • Aboriginal University Readiness Assessment; or*
    • Experience Based Entry Scheme.*

    * Further information can be found on the Study course entry page.

    For international students, requirements include your secondary school results.

  • English competency requirements may be satisfied through completion of one of the following:

    • Year 12 English ATAR/English Literature ATAR grade C or better or equivalent;
    • Special Tertiary Admissions Test;*
    • IELTS Academic Overall band minimum score of 6.0 (no individual band less than 6.0);
    • Successfully completed 1.0 EFTSL of study at bachelor level or higher in the UK, Ireland, USA, NZ or Canada;
    • University Preparation Course;
    • Indigenous University Orientation Course;*
    • Aboriginal University Readiness Assessment;*
    • AQF Diploma, Advanced Diploma or Associate Degree;
    • Successfully completed 0.375 EFTSL of study at bachelor level or higher at an Australian higher education provider (or equivalent); or
    • Other tests, courses or programs defined on the English Proficiency Bands page.

    * Further information can be found on the Study course entry page.

Course Entry

Admission requirements you'll need to meet for this course.

  • All applicants must meet the academic admission requirements for this course. The indicative or guaranteed ATAR is as published (where applicable) or academic admission requirements may be satisfied through completion of one of the following:

    • AQF Cert IV;
    • Successfully completed 0.25 EFTSL of study at bachelor level or higher at an Australian higher education provider (or equivalent);
    • Undergraduate Certificate;
    • Special Tertiary Admissions Test;*
    • University Preparation Course;*
    • Indigenous University Orientation Course;*
    • Aboriginal University Readiness Assessment; or*
    • Experience Based Entry Scheme.*

    * Further information can be found on the Study course entry page.

    For international students, requirements include your secondary school results.

  • English competency requirements may be satisfied through completion of one of the following:

    • Year 12 English ATAR/English Literature ATAR grade C or better or equivalent;
    • Special Tertiary Admissions Test;*
    • IELTS Academic Overall band minimum score of 6.0 (no individual band less than 6.0);
    • Successfully completed 1.0 EFTSL of study at bachelor level or higher in the UK, Ireland, USA, NZ or Canada;
    • University Preparation Course;
    • Indigenous University Orientation Course;*
    • Aboriginal University Readiness Assessment;*
    • AQF Diploma, Advanced Diploma or Associate Degree;
    • Successfully completed 0.375 EFTSL of study at bachelor level or higher at an Australian higher education provider (or equivalent); or
    • Other tests, courses or programs defined on the English Proficiency Bands page.

    * Further information can be found on the Study course entry page.

Course Details

Semester availability

Semester 1: Study full-time at Joondalup

Semester 1: Study part-time at Joondalup

Semester 2: Study full-time at Joondalup

Semester 2: Study part-time at Joondalup

Course Structure

Year 1 - Semester 1
Unit Code Unit Title Credit Points
MHS1101Anatomy and Physiology 115
SPS1530Lifespan Growth and Development15
SBL1100Foundations of Business15
SPM2112Sport Delivery Systems15
Year 1 - Semester 2
Unit Code Unit Title Credit Points
SPS1111Foundations of Fitness and Training15
MHS1102Anatomy and Physiology 215
SBL1800Work and Career15
SPM2111Sport Organisation Management15
Year 2 - Semester 1
Unit Code Unit Title Credit Points
SPS2505Exercise Physiology15
SPS1502Biomechanics15
SBL1300Business Environments & Markets15
SPM1102Sport and Recreation Leadership and Programming15
Year 2 - Semester 2
Unit Code Unit Title Credit Points
SPS2516Motor Learning and Control15
SPS1217Functional Anatomy15
SBL1200Accounting and Finance Essentials15
SPM2510Marketing in Global Sport Business15
Year 3 - Semester 1
Unit Code Unit Title Credit Points
NUT1121Human Nutrition15
SPS2203Principles and Practices of Resistance Training15
SBL1400Introduction to Business Analytics15
SPM2104Managing Recreation Services and Facilities15
Year 3 - Semester 2
Unit Code Unit Title Credit Points
MAT2107Statistical Research Methods15
SPS2524Exercise Delivery15
SPS2622Psychology of Exercise and Health Behaviour15
SBL1500Ethics and Responsibility in Business15
Year 4 - Semester 1
Unit Code Unit Title Credit Points
SPS3112Exercise and Sports Science Practicum15
SPM3655Sport and Events Funding and Finance15
SPM3113Sport and Leisure Law15
Select one (1) unit from SPS3333. SPS3105, SPS3505, SPS3502
SPS3105 ^Advanced Resistance Training15
SPS3502 ^Advanced Biomechanics15
SPS3505 ^Advanced Exercise Physiology15
SPS3333 ^Motor Behaviour15
Year 4 - Semester 2
Unit Code Unit Title Credit Points
SPM3221Sport Business Planning15
SPS3111Physical Activity and Health15
SPM3114Sport Venues and Events15
SBL3800Professional Practice15

^ Core Option

W31|5

For more detailed unit information for this course take a look at our Handbook. To organise your life for next semester visit the Teaching timetable.

Student handbook

Majors you can study in this course

Course notes

Important course notes

  • Students will undertake practical industry experience in three units:
    Year 1
    SPM2111 - 20 hours (not-for-profit, incorporated sport organisation/club)
    Year 2
    SPM1102 - 10 hours (sport or recreation programming setting)
    Year 4
    SBL3800 – 80 hours (industry setting)

    Attendance requirements

    Students are required to complete a minimum of 110 practicum placement hours in total across their host organisations in three units. Students will likely be required to attend their industry or community partner's workplace to complete these hours. Partner organisations may require students to attend after hours and on the weekends. The structure and timing of these hours are likely to vary and will be organised on an individual basis. Students may also be required to undertake virtual sessions with their academic coordinator and student peers, such as an induction.

    Clearances and/or Risk Management Protocols Required

    Students must complete relevant risk management documentation provided by the School of Business and Law's WIL team, in accordance with the ECU WIL Policy. They must also provide any documentation required by their industry or community partner, including police clearances and immunisations. Required documentation is likely to vary across partner organisations. Please consider these requirements before enrolling in this Course and speak with the Course coordinator if this raises any concerns. You may not be able to complete these units if you are unable to meet the placement requirements, which may impact your ability to complete this course.

    Professional practice rules

    Students are expected to behave in a professional manner in their industry or community partner' s settings and adhere to the partner organisation and/or industry's Code of Conduct. They are also required to meet the requirements of participating students in the 'SBL WIL Guidelines for Students'. Partner organisations are expected to the meet the requirements outlined in the 'SBL WIL Guidelines for Collaborators'.

  • SPS3112 Exercise and Sports Science Practicum: Students are required to undertake a 140 hour work placement in an exercise and sports science related industry
    SPS2524 Exercise Delivery: Students are required to undertake 30 hours during an internal practicum

    Clearances and/or Risk Management Protocols Required

    Prior to external placement, a risk management process must occur, including health and safety
    obligations, and a site visit (if practicable and reasonable). If an ongoing collaboration is
    approved by both parties, an official agreement contract is drafted between the University and
    the external agency.
    Prior to placement, students must submit evidence of a Working with Children Check (where
    necessary) and a Cardio Pulmonary Resuscitation (CPR) Certificate and First Aid.

Course learning outcomes

  1. Apply broad discipline knowledge to a range of exercise and sport science, and sport business theoretical and practical situations.
  2. Communicate exercise and sport science, and sport business knowledge, concepts and skills to diverse population groups.
  3. Demonstrate a global outlook in exercise and sport science, and sport business situations, showing sensitivity for diversity and impact, including Aboriginal cultural competence.
  4. Demonstrate appropriate social and ethical values by working cooperatively and collaboratively in exercise and sports science, and sport business settings.
  5. Demonstrate autonomy, accountability and initiative for own learning and professional practice in exercise and sports science and sport business settings.
  6. Think creatively to anticipate challenges and generate solutions in exercise and sport science, and sport business contexts.
  7. Think critically to analyse, interpret and solve complex exercise and sport science, and sport business situations.
  8. Use digital technologies and literacies to assess, evaluate and synthesise information from multiple sources.

Course Details

Semester availability

Semester 1: Study full-time at Joondalup

Semester 2: Study full-time at Joondalup

Course Structure

Year 1 - Semester 1
Unit Code Unit Title Credit Points
MHS1101Anatomy and Physiology 115
SPS1530Lifespan Growth and Development15
SBL1100Foundations of Business15
SPM2112Sport Delivery Systems15
Year 1 - Semester 2
Unit Code Unit Title Credit Points
SPS1111Foundations of Fitness and Training15
MHS1102Anatomy and Physiology 215
SBL1800Work and Career15
SPM2111Sport Organisation Management15
Year 2 - Semester 1
Unit Code Unit Title Credit Points
SPS2505Exercise Physiology15
SPS1502Biomechanics15
SBL1300Business Environments & Markets15
SPM1102Sport and Recreation Leadership and Programming15
Year 2 - Semester 2
Unit Code Unit Title Credit Points
SPS2516Motor Learning and Control15
SPS1217Functional Anatomy15
SBL1200Accounting and Finance Essentials15
SPM2510Marketing in Global Sport Business15
Year 3 - Semester 1
Unit Code Unit Title Credit Points
NUT1121Human Nutrition15
SPS2203Principles and Practices of Resistance Training15
SBL1400Introduction to Business Analytics15
SPM2104Managing Recreation Services and Facilities15
Year 3 - Semester 2
Unit Code Unit Title Credit Points
MAT2107Statistical Research Methods15
SPS2524Exercise Delivery15
SPS2622Psychology of Exercise and Health Behaviour15
SBL1500Ethics and Responsibility in Business15
Year 4 - Semester 1
Unit Code Unit Title Credit Points
SPS3112Exercise and Sports Science Practicum15
SPM3655Sport and Events Funding and Finance15
SPM3113Sport and Leisure Law15
Select one (1) unit from SPS3333. SPS3105, SPS3505, SPS3502
SPS3105 ^Advanced Resistance Training15
SPS3502 ^Advanced Biomechanics15
SPS3505 ^Advanced Exercise Physiology15
SPS3333 ^Motor Behaviour15
Year 4 - Semester 2
Unit Code Unit Title Credit Points
SPM3221Sport Business Planning15
SPS3111Physical Activity and Health15
SPM3114Sport Venues and Events15
SBL3800Professional Practice15

^ Core Option

W31|5

For more detailed unit information for this course take a look at our Handbook. To organise your life for next semester visit the Teaching timetable.

Student handbook

Majors you can study in this course

Course notes

Important course notes

  • Students will undertake practical industry experience in three units:
    Year 1
    SPM2111 - 20 hours (not-for-profit, incorporated sport organisation/club)
    Year 2
    SPM1102 - 10 hours (sport or recreation programming setting)
    Year 4
    SBL3800 – 80 hours (industry setting)

    Attendance requirements

    Students are required to complete a minimum of 110 practicum placement hours in total across their host organisations in three units. Students will likely be required to attend their industry or community partner's workplace to complete these hours. Partner organisations may require students to attend after hours and on the weekends. The structure and timing of these hours are likely to vary and will be organised on an individual basis. Students may also be required to undertake virtual sessions with their academic coordinator and student peers, such as an induction.

    Clearances and/or Risk Management Protocols Required

    Students must complete relevant risk management documentation provided by the School of Business and Law's WIL team, in accordance with the ECU WIL Policy. They must also provide any documentation required by their industry or community partner, including police clearances and immunisations. Required documentation is likely to vary across partner organisations. Please consider these requirements before enrolling in this Course and speak with the Course coordinator if this raises any concerns. You may not be able to complete these units if you are unable to meet the placement requirements, which may impact your ability to complete this course.

    Professional practice rules

    Students are expected to behave in a professional manner in their industry or community partner' s settings and adhere to the partner organisation and/or industry's Code of Conduct. They are also required to meet the requirements of participating students in the 'SBL WIL Guidelines for Students'. Partner organisations are expected to the meet the requirements outlined in the 'SBL WIL Guidelines for Collaborators'.

  • SPS3112 Exercise and Sports Science Practicum: Students are required to undertake a 140 hour work placement in an exercise and sports science related industry
    SPS2524 Exercise Delivery: Students are required to undertake 30 hours during an internal practicum

    Clearances and/or Risk Management Protocols Required

    Prior to external placement, a risk management process must occur, including health and safety
    obligations, and a site visit (if practicable and reasonable). If an ongoing collaboration is
    approved by both parties, an official agreement contract is drafted between the University and
    the external agency.
    Prior to placement, students must submit evidence of a Working with Children Check (where
    necessary) and a Cardio Pulmonary Resuscitation (CPR) Certificate and First Aid.

Course learning outcomes

  1. Apply broad discipline knowledge to a range of exercise and sport science, and sport business theoretical and practical situations.
  2. Communicate exercise and sport science, and sport business knowledge, concepts and skills to diverse population groups.
  3. Demonstrate a global outlook in exercise and sport science, and sport business situations, showing sensitivity for diversity and impact, including Aboriginal cultural competence.
  4. Demonstrate appropriate social and ethical values by working cooperatively and collaboratively in exercise and sports science, and sport business settings.
  5. Demonstrate autonomy, accountability and initiative for own learning and professional practice in exercise and sports science and sport business settings.
  6. Think creatively to anticipate challenges and generate solutions in exercise and sport science, and sport business contexts.
  7. Think critically to analyse, interpret and solve complex exercise and sport science, and sport business situations.
  8. Use digital technologies and literacies to assess, evaluate and synthesise information from multiple sources.

Fees and Scholarships

Fees

  • AUD $13,200 - Commonwealth supported estimated 1st year indicative fee 1

Note

1 The 'estimated 1st year indicative fee' is provided as a guide only, based on a typical enrolment of students undertaking the first year of this course. At ECU, you pay for the individual units you enrol in, not an overall course fee, so the total cost of your course will vary, depending on what units you choose. An indicative fee will be provided with your course offer, however you can use our Course Fee Calculator to estimate the actual amount you'll need to pay. ECU fees are adjusted annually.

Some units require the payment of a fee for incidental goods or services required to complete those units. For more information and the full list of incidental fees for courses and units, visit What are Incidental Fees.

Scholarships

ECU has a scholarship program that provides many opportunities each year to students undertaking studies here.

Find a scholarship

Career Opportunities

Potential career opportunities exist for managers within a range of global sport organisations and businesses, including the diverse areas of professional sport organisations, national and state sport associations, high performance sports centres, health and wellness case management, private exercise, fitness, sport and rehabilitation franchise operations, personal training businesses, and elite and high performance sport organisations.

Possible future job titles

Sport Business Owner/Manager, Sport Development Officer/Manager, Corporate Fitness Director, Physical Activity Coordinator, Player Welfare Manager, High Performance Manager, Health and Wellness Case Manager, Health and Fitness Centre Leader, Sports Coaching Director, Strength and Conditioning Coordinator

Fees and Scholarships

Fees

  • AUD $38,250 - International students estimated 1st year indicative fee 1

Note

1 The 'estimated 1st year indicative fee' is provided as a guide only, and has been calculated based on a typical enrolment of students undertaking the first year of this course. At ECU, you pay for each individual unit you enrol in, not an overall course fee, so the total cost of your course will vary, depending on what units you choose. An indicative fee will be provided with your course offer, however you can use our Course Fee Calculator to estimate the actual amount you'll need to pay. ECU fees are adjusted annually.

Some units require the payment of a fee for incidental goods or services required to complete those units. For more information and the full list of incidental fees for courses and units, visit What are Incidental Fees.

Scholarships

ECU has a scholarship program that provides many opportunities each year to students undertaking studies here.

Find a scholarship

Career Opportunities

Potential career opportunities exist for managers within a range of global sport organisations and businesses, including the diverse areas of professional sport organisations, national and state sport associations, high performance sports centres, health and wellness case management, private exercise, fitness, sport and rehabilitation franchise operations, personal training businesses, and elite and high performance sport organisations.

Possible future job titles

Sport Business Owner/Manager, Sport Development Officer/Manager, Corporate Fitness Director, Physical Activity Coordinator, Player Welfare Manager, High Performance Manager, Health and Wellness Case Manager, Health and Fitness Centre Leader, Sports Coaching Director, Strength and Conditioning Coordinator

Need some help deciding what to study?

Our future student events include a mix of on-campus and online sessions designed to help you decide what to study at ECU.

Experiences

Explore your options through the following media

Some of our Sports Science and Football students are gaining valuable practical experience working as performance analysts with AFL team the West Coast Eagles.

Experiences

Explore your options through the following media

Some of our Sports Science and Football students are gaining valuable practical experience working as performance analysts with AFL team the West Coast Eagles.

Student stories

  • Katrina sitting at a table in an office a looking out over a sports oval.

    Katrina Calicdan

    ECU Exercise & Sports Science and Sport Business

    Work integrated learning placements are so important

    Through my studies at ECU and my participation in work integrated learning placements, I was able to gain employment at City of Stirling (Perth's biggest local government), Tennis West (governing body of tennis in WA) and be part of Perth Glory's Corporate, Events and Partnerships team.

  • Anthony Donetta

    ECU Sport Management graduate

    It gives you a platform to establish yourself

    Sport Management graduate Anthony Donetta talks about a work integrated learning placement with West Perth Football Club that led to employment at the club.

Quick guide to uni-speak

    • The Australian Qualifications Framework (AQF) is the national regulator of qualifications in the Australian education and training system. The AQF defines the essential characteristics, including the required learning outcomes, of the different types of qualifications issued across the higher education systems in Australia.

    • ATAR is the Australian Tertiary Admission Rank, the primary criterion for entry into most undergraduate university courses in Australia. The ATAR is a percentile score which denotes a student's ranking relative to their state-wide peers upon completion of their secondary education.

    • CRICOS is the Commonwealth Register of Institutions and Courses for Overseas Students. A CRICOS code is allocated to education institutions (like ECU) who are approved to recruit, enrol and deliver education to overseas students. Courses with a CRICOS code are available to international students who meet the entry requirements.

    • A major, or unit set, is your chosen area of in-depth study in an undergraduate course. It usually involves 8 units of study, or one-third of the units in a 3-year degree. Talk to your Student Information Office if you need help choosing a major subject.

    • Minors include between 4 and 6 study units in a specific discipline. Not all courses require you to complete a minor. Your minor subject doesn't appear on your printed degree (parchment), but is part of your academic transcript.

    • If you're enrolled in 3 or more units in a semester this is considered full-time study. To complete most 3-year degrees studying full-time you'll need to complete 4 units per semester, i.e. 24 units over 3 years.

    • If a course is available to study part-time you can generally expect it to take twice as long to complete as it would in full-time mode. Part-time students are enrolled in 1 or 2 units maximum per semester.

      Note: International students who hold a student visa can only choose the full-time study option for our courses. This is to ensure the course is completed within the duration of the student visa.

    • Most courses start in Semester 1 each year, usually in the last week of February. Some courses can be started in Semester 2 (we call this mid-year). There's a week of Orientation before each semester to help you get used to uni life.

    • A lot of our courses start in Semester 2 each year, usually in the last week of July. We call this mid-year. There's a week of Orientation beforehand to help you get used to uni life.

    • We use a points system to make it easier for you to understand your study progress. Most Bachelors degree study units are allocated 15 credit points. If you're studying a 3-year full-time degree you'll need to successfully complete 360 credit points - that's 24 units x 15 points per unit.

    • These are compulsory units you have to successfully complete as part of your course.

    • An elective is a unit you choose to study that counts towards your course requirements, but isn't compulsory. For some courses we recommend elective units. In some situations, a course coordinator may approve an elective unit as a replacement for a compulsory one.

Quick guide to uni-speak

    • The Australian Qualifications Framework (AQF) is the national regulator of qualifications in the Australian education and training system. The AQF defines the essential characteristics, including the required learning outcomes, of the different types of qualifications issued across the higher education systems in Australia.

    • ATAR is the Australian Tertiary Admission Rank, the primary criterion for entry into most undergraduate university courses in Australia. The ATAR is a percentile score which denotes a student's ranking relative to their state-wide peers upon completion of their secondary education.

    • CRICOS is the Commonwealth Register of Institutions and Courses for Overseas Students. A CRICOS code is allocated to education institutions (like ECU) who are approved to recruit, enrol and deliver education to overseas students. Courses with a CRICOS code are available to international students who meet the entry requirements.

    • A major, or unit set, is your chosen area of in-depth study in an undergraduate course. It usually involves 8 units of study, or one-third of the units in a 3-year degree. Talk to your Student Information Office if you need help choosing a major subject.

    • Minors include between 4 and 6 study units in a specific discipline. Not all courses require you to complete a minor. Your minor subject doesn't appear on your printed degree (parchment), but is part of your academic transcript.

    • If you're enrolled in 3 or more units in a semester this is considered full-time study. To complete most 3-year degrees studying full-time you'll need to complete 4 units per semester, i.e. 24 units over 3 years.

    • If a course is available to study part-time you can generally expect it to take twice as long to complete as it would in full-time mode. Part-time students are enrolled in 1 or 2 units maximum per semester.

      Note: International students who hold a student visa can only choose the full-time study option for our courses. This is to ensure the course is completed within the duration of the student visa.

    • Most courses start in Semester 1 each year, usually in the last week of February. Some courses can be started in Semester 2 (we call this mid-year). There's a week of Orientation before each semester to help you get used to uni life.

    • A lot of our courses start in Semester 2 each year, usually in the last week of July. We call this mid-year. There's a week of Orientation beforehand to help you get used to uni life.

    • We use a points system to make it easier for you to understand your study progress. Most Bachelors degree study units are allocated 15 credit points. If you're studying a 3-year full-time degree you'll need to successfully complete 360 credit points - that's 24 units x 15 points per unit.

    • These are compulsory units you have to successfully complete as part of your course.

    • An elective is a unit you choose to study that counts towards your course requirements, but isn't compulsory. For some courses we recommend elective units. In some situations, a course coordinator may approve an elective unit as a replacement for a compulsory one.

Do you have any questions about the Bachelor of Science (Exercise and Sports Science)/Bachelor of Commerce (Sport Business)?

The Important Things

Things you should know about if you're thinking about studying here.

Course Entry

There's more than one admission pathway into an ECU course. It depends on what you've studied already, or your work or life experience.

Fees & Scholarships

Course tuition fees can change, but we can give you an estimate of your costs. If you're eligible, a scholarship or student loan can help too.

Applying

Applying for a course is a fairly simple process, especially if you have scanned copies of qualifications, your resume or other paperwork, ready to upload.

ECU Experience

Starting a course is an exciting and sometimes daunting time, so we make a massive effort to ensure you get all the support you need to have a positive experience.