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Our Strategic Plan
Mission: The Purpose of our Division
Organisational Chart
Organisation of the Centre's Business Units is shown diagrammatically
Mission
The role of the Facilities and Services is to provide a leading edge facilities management and planning service that contributes to the success of ECU as a vibrant and progressive University. We will achieve this through:
- High level facilities planning and development advice;
- Strategic management of the University's assets;
- The provision of a quality physical environment; and
- Customer focused support services.
Our Vision for the Future
Our vision is to provide leadership and strategic direction in Facilities Management as a key partner in the University community.
We will be proactive in understanding the changing needs of our customers and stakeholders exceeding their expectations in the way we deliver our services.
We will demonstrate value for money, efficiency, effectiveness and financial accountability in all services.
The services of the division will:
- be based on contemporary practice in Facilities Management,
- be supported by integrated systems and technology,
- undergo continuous improvement at all levels,
- contribute to positioning the University to meet the challenges of the future.
We will have a skilled and flexible workforce, based on continuous development and good performance.
The values of the Division will be reflected in the way we deliver our services.
Our Values
Facilities and Services' core values are:
- An honest and ethical approach to our work, displaying integrity and respect for each other and our customers.
- Recognition and acknowledgment of the contribution of all staff and a commitment to their ongoing training and development.
- A commitment to team work.
- A customer focused timely delivery of our services.
- A safe and healthy workplace.
- Encouragement of creativity, innovation, and the empowerment of individuals to make decisions and take initiative.
- An efficient and effective use of our available resources.
- Consultative leadership, personal commitment and open communication.
- Resolution of problems through listening, acknowledgment and timely action.
- Commitment to be accountable and responsible for results.
Our Goals
Goal 1
To provide strategic facilities planning and development
advice to the University.
Goal 2
To provide a strategic asset management service.
Goal 3
To provide a vibrant and contemporary physical campus
environment.
Goal 4
To manage the delivery of a broad range of campus, commercial
and property services.
Goal 5
For Facilities & Services to have a robust framework
of policies and management systems.
