Students who are dissatisfied with their academic work or progress can lodge an appeal. The appeal process is governed by the Admission, Enrolment and Academic Progress Rules.
For students at a Partner Institution, the informal appeal procedure is as follows:
1. when a student fails a final exam and subsequently ECU unit, the student may lodge an informal appeal directly to the Coordinator;
2. the Partner Institution shall immediately forward the appeal directly to the ECU Unit Coordinator;
3. the informal appeal must be requested within 20 business days of the results being released by ECU; and
4. the Unit Coordinator will ensure the resolution outcome of the informal appeal within seven working days.
If the student is dissatisfied with the result following an informal review, they may then proceed for Formal Appeal. Students must provide legitimate grounds for a Formal Appeal to be accepted.
Students make application for Formal Appeal through the Partner Institution by completing the Result Appeal Application. The application is then forwarded to the Partnerships Officer who will submit the Appeal application to ECU Student Services Centre (SSC) to follow up with relevant Faculty/ Teaching & Learning Office for a final review.
SSC (Off-campus Support Office) will receive outcome from Faculty and student will be notified by email/ letter via SSC (Assessments Office).
Valid grounds for a formal appeal in a unit include:
- the result was not determined by the assessment method specified in the relevant unit outline;
- disadvantage through lack of feedback;
- perceived bias affecting the assessment;
- incorrect advice from staff teaching the unit affecting the assessment;
- patent errors; and
- any other grounds accepted for appeal by the staff member conducting the review.