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If you cannot find the staff member you are looking for, try widening your search to include Faculty/Centre or School/Section names. You can also view the Contact ECU page to see general contact information for the university.
Staff members may access further help by viewing the information below...
- Why am I not being listed?
- New employees
Name, Position and Department details should appear online within one week of your 'Offer of Employment' statement being signed and returned to Personnel and Payroll. Once your details appear online, you will need to update your staff profile to include your telephone, location and email address information.
- Sessional and contract staff
Your details will only appear online for the duration of a contract. Staff that are paid directly by their school or department and not via payroll can request that they be added to the HR System through their supervising manager.
- I was listed before, and now I'm not
If you have recently changed positions, departments, signed a new 'Offer of Employment', or your department name has changed, your contract or profile may not yet have been updated in the HR system. You will be listed again once your new position details have been processed. You may need to contact Personnel and Payroll for confirmation.
- You haven't updated your staff details, or haven't added any contact information
By default only staff who have updated their profile to include at least one additional contact entry are listed. You should ensure that you enter at least one of the following, phone, fax, building, or room.
- Your staff profile is 'switched off'
You should ensure that your staff profile hasn't been switched off. You can confirm this by ensuring that your 'SURNAME' attribute in the 'update staff details' form is set to 'Publish External'.
- New employees
- My details online are incomplete/incorrect
- How do I update my details?
You can update your details by clicking on the 'Update staff profile' link in the left-hand menu, or by clicking on the 'Update my staff profile' in the Staff Portal system.
- I've submitted updates but my profile stays the same
Updates are processed by the Personnel and Payroll department and depending on the volume, and the time taken to confirm your changes may take a few days, but should be processed within one week. You may like to contact Personnel and Payroll for confirmation.
- How do I update my details?
- I can't access the staff details update form
- I don't know what my ECU Login ID is or I have forgotten my Password.
If you don't know what your ECU Login ID is or have forgotten your password you should visit the Portal login help page for obtain more information.
- I don't know what my ECU Login ID is or I have forgotten my Password.
- How can I get further help?
- Seeking confirmation or assistance regarding updates
If you are seeking confirmation for an update request, or require general assistance you should send your requests to Personnel and Payroll via email (payroll@ecu.edu.au)
- Experiencing difficulties?
If you are experiencing difficulties with the online search you may report it the IT Service Desk via phone (+61 8 6304 6000) or via email (itservicedesk@ecu.edu.au)
- Seeking confirmation or assistance regarding updates
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