This is the second Customer Service module. In this session you will identify what makes a difficult customer for you, and learn how to manage your response to these situations . You will also learn practical tools to enhance quality customer interactions and quick tips for keeping your cool under pressure.
When the session is "Closed" for nominations, please EMAIL CLD. We may be able to enrol you if a place is still available for the date and time you request.
If the session is "FULL", please nominate for the waitlist and you will be contacted if a place becomes available.