Managing Customer Complaints (CS Module 3) [CF003]
(Personal Excellence & Self Management)

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In this session, which is the third module in the Customer Services series, we will help you to better understand the value of receiving customer complaints, and provide interpersonal skills and strategies to best manage complaints. The workshop also provides information and processes on University's independent complaints management process.

When the session is "Closed" for nominations, please EMAIL CLD. We may be able to enrol you if a place is still available for the date and time you request.
If the session is "FULL", please nominate for the waitlist and you will be contacted if a place becomes available.