Outstanding Customer Service (CS Module 1) [P3842]
(Personal Excellence & Self Management)

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Providing outstanding customer service is an essential part in creating a positive environment for ECU customers and staff alike. This session, the first of the customer service series, covers the essential skills in providing high quality customer service. There is also the opportunity to learn about ECU's service standards and expectations and to develop your customer service skills in phone, face to face, and written interactions.

When the session is "Closed" for nominations, please EMAIL CLD. We may be able to enrol you if a place is still available for the date and time you request.
If the session is "FULL", please nominate for the waitlist and you will be contacted if a place becomes available.