Feedback and Complaints
Feedback
We are committed to making your ECU experience as positive and problem free as possible and to do so we rely on your honest feedback. In particular, if you receive excellent support or assistance from a staff member, we would love to hear about it so we can acknowledge these efforts. Please email your feedback to:
If you have any good news stories or other news items ECU would also appreciate hearing from you:
Complaints/Grievance Procedures
ECU aims to providing a challenging educational environment in which all members of its culturally and geographically diverse community can realise their potential. The needs of the students are our highest priority, and the University will seek continuously to improve the quality of its courses and services to students.
ECU ensures that all complaints made by students are resolved fairly, promptly and at the most appropriate level within the University. Students should refer to the Governance & Planning Services website for the steps on how to proceed if they feel they need to lodge a complaint. A University Complaints Officer is available to assist the student to resolve the issue and the Student Complaint form can be downloaded from the Governance & Planning website.
Further Information
Website: http://www.ecu.edu.au/GPPS/complaints/