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Staff profile update

Staff members are now able to update their profile via the Staff Portal. Simply log into the web portal system and click on the 'Update my staff profile' link located in the top right-hand side of the portal in the 'My Account' box.

For information on what to place in your staff profile record please view the staff profile webpage.

Staff members may access further help by viewing the information below.

Why am I not being listed?

New employees
Name, Position and Department details should appear online within one week of your 'Offer of Employment' statement being signed and returned to Payroll Services. Once your details appear online, you will need to update your staff profile to include your telephone, location and email address information.

Casual and contract staff
Your details will only appear online for the duration of a contract. Staff that are paid directly by their school or department and not via payroll can request that they be added to the HR System through their supervising manager.

I was listed before, and now I'm not
If you have recently changed positions, departments, signed a new 'Offer of Employment', or your department name has changed, your contract or profile may not yet have been updated in the HR system. You will be listed again once your new position details have been processed. You may need to contact Payroll Services for confirmation.

You haven't updated your staff details, or haven't added any contact information
By default only staff who have updated their profile to include at least one additional contact entry are listed. You should ensure that you enter at least one of the following, phone, fax, building, or room.

Your staff profile is 'switched off'
You should ensure that your staff profile hasn't been switched off. You can confirm this by ensuring that your 'SURNAME' attribute in the 'update staff details' form is set to 'Publish External'.

My details online are incomplete/incorrect

How do I update my details?
You can update your details by clicking on the 'Update my staff profile' in the Staff Portal.

I've submitted updates but my profile stays the same
Updates are processed by Payroll Services and will be processed within 48 hours. If changes are not visible within one week, please contact Payroll Services for confirmation.

I can't access the staff details update form

I don't know what my ECU login ID is or I have forgotten my Password
If you don't know what your ECU Login ID is or have forgotten your password you should visit the Portal login help page to obtain more information.

How can I get further help?

Seeking confirmation or assistance regarding updates
If you are seeking confirmation for an update request, or require general assistance you should send your requests to Payroll Services via email (payroll@ecu.edu.au).

Experiencing difficulties?
If you are experiencing difficulties with the online search you may report it the IT Service Desk via phone (+61 8 6304 6000) or via email (itservicedesk@ecu.edu.au).

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