Top of page
Global Site Navigation

Information Technology Services

Local Section Navigation
You are here: Main Content

Multi Factor Authentication (MFA)

FAQ

Yes, MFA is mandatory and a basic measure to mitigate the risk of data breaches and theft of credentials. MFA is being used increasingly more regularly by organisations such as financial institutions, to help protect your personal information.

Initially, you will be required to log in once immediately after MFA is configured. Once the ECU wide roll out is completed, authentication may be required up to once a day.  Please note that if you change location, for example working at another campus, connecting to a new Wi-Fi network or using a new device, you may be required to authenticate more than once.

No. MFA is not required when you log into your devices. We do advise you to set a pin and use the finger or facial scanner to protect your mobile devices.

At this moment MFA is only enabled on Microsoft products. Microsoft portals and Office 365 products such as Outlook, Yammer and Teams. If you are procuring a cloud service or any IT product, make sure it is compatible with Azure Active Directory and supports Multifactor Authentication.

If you work on apple devices in combination with Microsoft Office 365 applications, MFA will not routinely ask you to authenticate.  This is a known issue and you will need to create an “APP Password”.  Please visit Microsoft Support for more information or contact the IT Service Desk.

Yes. Please follow the instruction in the MFA Configuration Guide and contact the IT Service Desk if you require assistance.

You can configure MFA to receive the codes using Microsoft automated voice response system to any mobile phone or if you configure a backup phone, you can configure your home phone number.

If you are in Australia and you receive the authentication codes via text message there is no cost to you.  Receiving text messages are free.  If you travel abroad and receive the authentication code, there are charges associated.  We recommended you use the authenticator application to avoid any charges.

A mobile phone is the key to receiving your authentication codes. You are advised to configure the alternative options in the Multifactor Authentication configuration centre as a back-up in the absence of a mobile phone or tablet.

You can configure MFA on multiple mobile devices, including tablets.

You can install the Microsoft authenticator application on your mobile devices.  Even on multiple mobile devices.  Once configured the devices will be displayed in the MFA configuration website.  The codes showing on your devices will differ. The mathematical algorithm will make sure you can use the codes.

Logon to the MFA configuration website and remove the missing device from the list.  Alternatively, you can log on to the MFA configuration website and change your phone number.  Don’t forget to save your new settings.

Please contact the IT Service Desk and open a ticket to the information security team. They will contact you to discuss options. However receiving authentication codes through a mobile phone or a smart phone is the most convenient method.

ECU has mandated the use of MFA to help mitigate credential theft.  By not using these tools, you are not exercising due diligence in cyber security and are susceptible to the risk of identity theft. If you do not configure MFA, you will not be able to log into your email or other Microsoft applications.

MFA is nowadays the most common method to authenticate people to access information and protect yourself online.  Not only at ECU but also in your personal situation like Gmail, Facebook, Twitter, banks or myGov are advising you to use MFA to access information.

Skip to top of page