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Multi Factor Authentication (MFA)

FAQ

Is MFA mandatory?

Yes, MFA is mandatory and a basic measure to mitigate the risk of data breaches and theft of credentials. MFA is being used increasingly more regularly by organisations such as financial institutions, to help protect your personal information.

How often do I need to authenticate using MFA?

Initially, you will be required to log in once immediately after MFA is configured. Once the ECU wide roll out is completed, authentication may be required up to once a day.  Please note that if you change location, for example working at another campus, connecting to a new Wi-Fi network or using a new device, you may be required to authenticate more than once.

Do I need MFA to log into my workstation or laptop?

No. MFA is not required when you log into your devices. We do advise you to set a pin and use the finger or facial scanner to protect your mobile devices.

Does MFA work for my cloud and other applications?

At this moment MFA is only enabled on Microsoft products. Microsoft portals and Office 365 products such as Outlook, Yammer and Teams. If you are procuring a cloud service or any IT product, make sure it is compatible with Active Directory and supports Multifactor Authentication.

Are there any known issues?

If you work on apple devices in combination with Microsoft Office 365 applications, MFA will not routinely ask you to authenticate. This is a known issue and we are currently waiting for a solution from Microsoft.

Do I need to configure the Microsoft Authenticator app on my ECU mobile?

Yes. Please follow the instruction in the MFA Configuration Guide and contact the IT Service Desk if you require assistance.

I do not have an ECU mobile or a personal mobile how do I receive the authentication codes?

You can configure MFA to receive the codes using Microsoft automated voice response system on your landline number. You can do this by following the instructions in the MFA Configuration Guide.

If I opt to receive MFA codes via text message, is there a cost to me?

If you are in Australia and you receive the authentication codes via text message this will not cost you anything. If you travel abroad and receive the authentication code, there are charges associated. We recommended you use the authenticator app to avoid any charges.

How do I receive the authentication code if I don’t have my mobile or tablet with me, or it has not been charged?

A mobile phone is the key to receiving your authentication codes. You are advised to configure the landline option as a back-up in the absence of a mobile phone or tablet.

Can I use the authenticator app on my tablet or only on my smart phone?

You can install the Microsoft authenticator app on your mobile devices. Once configured they will be displayed in the MFA configuration website.

What do I do when I lose my mobile device or change my phone number?

Logon to the MFA configuration website and remove the missing device from the list. Alternatively, you can log on to the MFA configuration website and change your phone number. Don’t forget to save your new settings.

What if I don’t have an ECU mobile and don’t want to use my personal mobile?

You can configure MFA to receive the codes using Microsoft automated voice response system on your landline number. You can do this by following the instructions in the MFA Configuration Guide. Please note that the authenticator app on your phone is not linked to your ECU staff account, it is merely a vessel used to deliver the authentication code.

What if I choose not to configure MFA?

ECU has mandated the use of MFA to help mitigate credential theft. By not using these tools, you are not exercising due diligence in cyber security and are susceptible to the risk of identity theft. If you do not configure MFA, you will not be able to log into your email or other Microsoft applications.

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