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Public complaints

Edith Cowan University takes complaints seriously. The University will work to ensure that your complaint is managed in a professional manner and aims to resolve all complaints. Our knowledge of your experience will be considered in future planning to improve services.

Who can make a public complaint?

Any member of the public can make a complaint to the University. A public complaint can also be made by any staff member or student whose complaint arises outside their employment or enrolment at the University.

Informal complaint

We do encourage you to raise your complaint in the first instance with the person concerned and attempt to resolve the complaint informally. This is appropriate where you feel comfortable with making a direct approach. If you require assistance in raising your complaint informally, you can contact the Senior Complaints, Compliance and Integrity Advisor (contact details below) to discuss.

Lodging a formal complaint

Should an informal resolution not be achievable, you may need to lodge a formal complaint.  A formal complaint must be in writing, preferably using the Complaint Form, with as much information as possible which may be of assistance when investigating the complaint.  It may not be possible to investigate an anonymous complaint, for example, without details identifying the circumstances relating to the complaint.

Please send the completed form by email to complaints@ecu.edu.au or by post to:

Senior Complaints, Compliance and Integrity Advisor
Strategic and Governance Services Centre
Edith Cowan University
270 Joondalup Drive
Joondalup  WA  6027

Policies and procedures

For more information on procedures relating to the receipt and resolution of public complaints, see the Public Complaints Policy.

External redress

If you are dissatisfied with the way the University has resolved your complaint, there are external agencies you may wish to contact in respect of your complaint. These include:

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