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08 Dec 2022 • 5 minute read

Holiday opening hours 2022-2023

Opening hours for ECU services supporting future, current and graduating students will be limited over the Christmas-New Year break.

A mother duck and six ducklings lined up on a fence at ECU Joondalup overlooking the lake and Joondalup Pines with a fountain spraying in the middle of the lake.
Get your ducks in a row for the holidays!

Opening hours for ECU services supporting future, current and graduating students will be limited over the Christmas-New Year break.

Future students

Phone enquiries and live chat

Please note we will be closed for phone enquiries and live chat from 5:00pm on Friday, 23 December 2022, returning to normal operating hours of 8:30am to 5:00pm weekdays from Tuesday, 3 January 2023. You can submit a domestic student or international student enquiry form online during this time and we will get back to you when we reopen in January.

On-campus enquiries

The Future Student Engagements office at Joondalup, Mount Lawley and South West Campuses will be closed from 4:00pm on Friday, 23 December 2022, returning to normal business hours of 9:00am to 4:00pm weekdays across all campuses from Tuesday, 3 January 2023. You can submit a domestic student or international student enquiry form online during this time and we will get back to you when we reopen in January.

At all other times if you wish to contact our friendly Future Student Enquiries team you can get in touch via phone on 134 328, social media, live chat or submit a domestic student or international student enquiries form online.

Current students

Please note we will be closed for enquiries from 5:00pm on Friday, 23 December 2022, reopening at 8:30am on Tuesday, 3 January 2023. During this time please submit any enquiries online via AskUs and we will get back to you when we reopen in January.

At all other times if you wish to contact our friendly Current Student Enquiries team you can contact us via phone on 134 328 or submit an online enquiry in AskUs.

For general and course specific walk-in enquiries

The Student Hub at Joondalup and Mount Lawley campuses will be closed at 4:30pm on Friday, 23 December 2022 and will reopen on Tuesday, 3 January 2023, returning to normal business hours of 9:00am to 4:30pm weekdays.

The Student Hub at the South West Campus will be closed at 4:00pm on Friday, 23 December 2022 and will reopen on Tuesday, 3 January 2023, returning to normal business hours of 9:00am to 4:00pm weekdays.

Student health and wellbeing services

Student Health Services, Counselling, and Equity, Diversity and Disability Services close at 4:30pm on Friday, 23 December 2022 and will reopen at 9:00am on Tuesday, 3 January 2023.

ECU Out of Hours Crisis Line remains available 24 hours a day, 7 days a week throughout the holiday period. Phone 1300 583 032 or Text 0488 884 232.

ECU Libraries

All Campus Libraries will close at 5:00pm on Friday, 23 December 2022 and reopen at 8:30am on Tuesday, 3 January 2023.

Please note one exception during this period: Campus Libraries will open from 8:30am to 5:00pm on Friday, 30 December only.

24/7 swipe access is available to Joondalup Campus Library (Levels 1 and 2) throughout the Christmas/New Year period, and access to online Library collections will continue to be available.

Opening hours at all Campus Libraries in January are Monday to Friday, 8:30am to 5:00pm.

eLabs

All eLabs are accessible 24/7 during the holiday period for anyone with an access card.

Graduating students

The Corporate Events Office will be closed at 4:30pm on Friday, 23 December 2022 and will reopen at 9:00am on Tuesday, 3 January 2023.

For all graduation-related queries during the closure period, please email the Corporate Events Office at graduations@ecu.edu.au and we will respond on Tuesday, 3 January 2023.

Graduation registration closes at midnight (12:00am) on Sunday, 8 January 2023. Late registrations will not be accepted. Emails sent before this time will be accepted.

Food, beverage and retail outlets

Most campus food, beverage and retail outlets will be closed from Saturday, 24 December 2022 to Monday, 9 January 2023 inclusive.

The following arrangements will be in place on Friday, 30 December 2022:

  • Joondalup Campus
    A Slice of Italy will be open 8:00am to 2:00pm, and the Birra Bar will be open from 12:00pm.
  • Mount Lawley Campus
    Dos Shots coffee van will be available outside Building 1 (WAAPA) near Grindhouse 8:00am to 1:00pm.
  • South West Campus
    Kulbardi Café will be open 9:00am to 1:00pm.

The following arrangements will be in place from Tuesday, 3 January 2023 to Friday, 6 January 2023:

  • Joondalup Campus
    Plantation will be open 8:00am to 1:30pm.
  • Mount Lawley Campus
    Grindhouse will be open 8:00am to 2:00pm.
  • South West Campus
    Kulbardi Café will be open 9:00am to 1:00pm.

Most outlets are operating on amended trading hours throughout the period of November 2022 to February 2023. Please visit the Digital and Campus Services Knowledge Base for more information.

Security

Security officers will continue to be on 24-hour duty on campus and can be contacted on (08) 6304 3333 (extension 3333 for internal calls). The maintenance help desk will be operational on extension 5554 throughout the break.

Security can also be contacted at any time through the ECU safety app, Nowforce.

Only staff and students with approved swipe card access will be able to enter university buildings from 5:00pm on Friday, 23 December 2022 until 8:30am on Tuesday, 3 January 2023. The exception being Friday, 30 December 2022 which will be a normal working day.

While staff can use swipe card to access during the break, please contact Security to advise them of your presence.

IT Service Desk

The IT Service Desk will close at 6:00pm on Friday, 23 December.

The IT Service Desk will be open from 8:00am to 5:00pm from Saturday, 24 December 2022 until Monday, 2 January 2023 inclusive, returning to normal business hours on Tuesday, 3 January. The exception being Christmas Day (25 December 2022), Boxing Day (26 December 2022) and New Year’s Day (1 January 2023) when the IT Service Desk will be closed.

Please refer to the DCS Public Knowledge Base for full details of opening hours for the IT Service Desk over the holiday period.

The University will return to normal business hours for all services commencing Tuesday, 3 January 2023.