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AMA WA & ECU: Aged Care Management Masterclass

Friday, 31 May 2019


The growth in demand for quality aged care services is a global phenomenon, bringing with it a need for highly skilled and multi-disciplinary teams to provide not only high levels of clinical care but also outstanding customer service, quality of life and dignity for the ageing. These challenges extend to the managers of the world’s modern aged care sector, which is why ECU and the AMA WA have collaborated in the development of this masterclass, designed to give emerging and existing aged care leaders the most up to date insights on contemporary leadership practice and how it applies to running a successful aged care facility.

Course Details

The course is made up of three modules.

Module 1: Customer service in aged care

  • Customer service and value adding in aged care
  • Making customer service a company-wide norm
  • Marketing for aged care providers
  • Relationship management with customers, suppliers, professional bodies

Module 2: Management and leadership

  • Creating a high performance culture
  • The importance of generational differences
  • Managing group and team processes
  • Leading change in an aged care environment

Module 3: Managing in a clinical environment

  • Internal built form for aged care facilities
  • Considerations for clients with dementia
  • Effective use of IT and the growth of artificial intelligence
  • Feedback systems for continuous improvement

Class Format

Classes will be delivered via live streamed video lectures with all materials provided to enrolled participants in advance.

Course Length

There are three modules with each module consisting of two sessions per week with each session being approximately two hours in length. Thus, each module has 12 hours of presented materials and the total course is 36 hours over a total of 9 weeks. The modules run sequentially.


AUD$400 (approximately ¥2,000) per participant*, corporate and group pricing available.

Course Dates

Customised delivery schedules available. Dates to be confirmed.


Each session will rely upon an expert in the specific field. Many of the presenters are senior managers in the aged care industry. These sessions are supplemented by leading staff from ECU and the AMA.

Course Managers

Professor Peter Galvin: Professor Galvin is an award winning lecturer with Faculty, University and National Teaching Awards to his name. Since moving to academia from management consulting, he has held appointments as various universities in Australia, as well as in the USA and the UK.

Peter has written a number of textbooks and continues to work with industry clients to help them improve their performance through better understanding how to build value with key clients.

Jan Norberger: Jan is the General Manager for Education and Training at the Australian Medical Association (WA), where he heads the organisation’s registered training organisation and international college.

Jan has extensive experience in international leadership and training, having also served as an Australian State Member of Parliament, including as Parliamentary Secretary to the Minister for Disability Services in the former Barnett Government.

Jan was awarded the WA Business News 40under40 award in 2012, with the judging panel citing his business successes and community activities as factors influencing their decision..


For more information please contact


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