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  2. Service Design Project [DES6625]

School: Arts and Humanities

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Service Design Project

  • Unit Code

    DES6625

  • Year

    2027

  • Enrolment Period

    1

  • Version

    1

  • Credit Points

    20

  • Full Year Unit

     N

  • Mode of Delivery

    On Campus

  • Unit Coordinator

    Dr Hanadi HADDAD

Description

Service Design Project provides students with the opportunity to integrate and apply their knowledge and skills in service design to solve real-world challenges. Students will work collaboratively on a comprehensive service design project from inception to implementation, demonstrating their ability to analyse complex service ecosystems, conduct user research, co-create solutions, and prototype service experiences. Through this unit, students will showcase their mastery of Service Design principles and methodologies while making meaningful contributions to organisations or communities.

Learning Outcomes

On completion of this unit students should be able to:

  1. Apply service design principles and methodologies to address complex real-world challenges.
  2. Demonstrate proficiency in conducting user research, journey mapping, and service blueprinting.
  3. Collaborate effectively within interdisciplinary teams to co-create innovative service solutions that are feasible, desirable, and viable.
  4. Communicate with team members and stakeholders throughout a service design project lifecycle process to support innovative, ethical and effective service design solutions.
  5. Reflect on personal and professional growth throughout the project experience.

Unit Content

  1. Collaborative management of the Service Design project life cycle.
  2. Scoping and research, including user research, journey mapping and service blueprinting.
  3. Initial Service Design concept.
  4. Stakeholder input.
  5. Development: prototyping, blueprinting, user-testing.
  6. Iteration, including user feedback.
  7. Development and outcome communication techniques: presentations, reports, and prototypes.
  8. Implementation guides and evaluation.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

ON CAMPUS
TypeDescriptionValue
PresentationPresentation of re-defined Service Design problem statement30%
ProjectCollaborative Service Design case analysis and individual redesign proposal 40%
PortfolioDesign portfolio of students' skills and knowledge in Service Design30%

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Assessment

Students please note: The marks and grades received by students on assessments may be subject to further moderation. Informal vivas may be conducted as part of an assessment task, where staff require further information to confirm the learning outcomes have been met. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

Academic Integrity

Integrity is a core value at Edith Cowan University, and it is expected that ECU students complete their assessment tasks honestly and with acknowledgement of other people's work as well as any generative artificial intelligence tools that may have been used. This means that assessment tasks must be completed individually (unless it is an authorised group assessment task) and any sources used must be referenced.

Breaches of academic integrity can include:

  • Plagiarism: Copying the words, ideas or creative works of other people or generative artificial intelligence tools, without referencing in accordance with stated University requirements. Students need to seek approval from the Unit Coordinator within the first week of study if they intend to use some of their previous work in an assessment task (self-plagiarism).
  • Unauthorised collaboration (collusion): Working with other students and submitting the same or substantially similar work or portions of work when an individual submission was required. This includes students knowingly providing others with copies of their own work to use in the same or similar assessment task(s).
  • Contract cheating: Organising a friend, a family member, another student or an external person or organisation (e.g. through an online website) to complete or substantially edit or refine part or all of an assessment task(s) on their behalf.
  • Cheating in an exam: Using or having access to unauthorised materials in an exam or test.

Serious outcomes may be imposed if a student is found to have committed one of these breaches, up to and including expulsion from the University for repeated or serious acts.

ECU's policies and more information about academic integrity can be found on the student academic integrity website.

All commencing ECU students are required to complete the Academic Integrity Module.

Assessment Extension

In some circumstances, Students may apply to their Unit Coordinator to extend the due date of their Assessment Task(s) in accordance with ECU's Assessment Procedure - for more information visit https://askus2.ecu.edu.au/s/article/000001386.

Special Consideration

Students may apply for Special Consideration in respect of a final unit grade, where their achievement was affected by Exceptional Circumstances as set out in the Assessment Procedure - for more information visit https://askus2.ecu.edu.au/s/article/000003318.

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