School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Business Process Management
  • Unit Code

    MAN6910
  • Year

    2019
  • Enrolment Period

    1
  • Version

    2
  • Credit Points

    20
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Co-ordinator

    Mr Andreas BROENNIMANN

Description

This unit presents business process management as a fundamental requirement for effective business management. It highlights the critical link between business processes, information technology and the Internet. It presents information technology and e-business technologies as important enablers of business change and discusses how effective implementation of enterprise systems requires good understanding and amendment of enterprise business processes. It discusses the enterprise level, process level and implementation level aspects of managing business processes and emphasizes the critical role managers play in process change. The widely used process improvement methodology Six Sigma is presented as providing a useful set of tools for managing process change. The increasingly pervasive process framework ITIL will be introduced and its focus on servicing the customer will be highlighted. Students will demonstrate a mastery of knowledge including the importance of planning and managing information systems and its interrelationship between enterprise architecture and enterprise modelling. They will also demonstrate mastery of knowledge in information technology necessary to make decisions in process change management. The Australian Computer Society (ACS) has adopted the skills framework for the information age (SFIA) and have created a Core Body of Knowledge (CBOK) to identify IT capabilities and knowledge. These frameworks have been used to inform the learning outcomes of this unit. The unit meets SFIA learning outcomes in the following: Business Analysis. The unit is aligned with the ACS CBOK in the following. Assessed in assignments: Problem Solving (Abstraction, Design); Technology Resources (Hardware and Software). Assessed in exam: Problem Solving (Abstraction, Design); Technology Resources (Hardware and Software); Technology Building (Systems Acquisition).

Learning Outcomes

On completion of this unit students should be able to:

  1. Assess the critical role that business processes play in effective organizational management.
  2. Explain the importance of a high level process architecture in aligning enterprise processes with business strategy.
  3. Analyze and model existing business processes and make recommendations for change.
  4. Critique the role of Information Technology (IT) as an enabler of process change.
  5. Explain the importance of ITIL and IT service management to IT service operations.
  6. Apply elements of ITIL to service operations.
  7. Apply various Six Sigma and business process modelling tools to model process change.
  8. Report the critical role that business processes play in enterprise systems implementation.

Unit Content

  1. The history of business process change.
  2. Developing a business process architecture and organizational alignment.
  3. Process improvement with Six Sigma.
  4. ITIL and its role in IT service management.
  5. Process management and measurement.
  6. Modelling processes.
  7. The role of a Business Process Management group.
  8. Capability Maturity Model (CMM) and process maturity models.
  9. Usage of common Process frameworks such as Supply Chain Operations Reference model (SCOR).
  10. Enterprise Resource Planning (ERP) re-design and process change.
  11. Analysing activities and processes.
  12. Implementing ITIL.
  13. Understanding and scoping process problems.

Learning Experience

ON-CAMPUS

Students will attend on campus classes as well as engage in learning activities through ECU Blackboard.

JoondalupMount LawleySouth West (Bunbury)
Semester 1 x 2 hour labNot OfferedNot Offered
Semester 113 x 3 hour lectureNot OfferedNot Offered

For more information see the Semester Timetable

ONLINE

Students will engage in learning experiences through ECU Blackboard as well as additional ECU learning technologies.

Additional Learning Experience Information

On-campus students attend a weekly session, consisting of a lecture with online demonstrations and presentation case material, and a laboratory with lab exercises. Industry standard modelling softwares and methods will be used. The material for this unit will be supplemented with regular industry speakers (where appropriate these will be recorded for off-campus students). For off-campus students the unit will be supported by online readings, discussion topics and tutorials, as well as directed website learning via Blackboard. Regular on line access is required. Industry standard modelling softwares and methods will be provided and used.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

ON CAMPUS
TypeDescriptionValue
AssignmentProcess Modelling Workbook (Learning Outcomes 2,3,6,7,8)50%
Examination ^Examination (Learning Outcomes 1,2,4,5,8) 50%
ONLINE
TypeDescriptionValue
AssignmentProcess Modelling Workbook (Learning Outcomes 2,3,6,7,8)50%
Examination ^Examination (Learning Outcomes 1,2,4,5,8) 50%

^ Mandatory to Pass


Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Student Equity, Diversity and Disability Service website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students’ work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

MAN6910|2|1

School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Business Process Management
  • Unit Code

    MAN6910
  • Year

    2019
  • Enrolment Period

    2
  • Version

    2
  • Credit Points

    20
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Co-ordinator

    Mr Andreas BROENNIMANN

Description

This unit presents business process management as a fundamental requirement for effective business management. It highlights the critical link between business processes, information technology and the Internet. It presents information technology and e-business technologies as important enablers of business change and discusses how effective implementation of enterprise systems requires good understanding and amendment of enterprise business processes. It discusses the enterprise level, process level and implementation level aspects of managing business processes and emphasizes the critical role managers play in process change. The widely used process improvement methodology Six Sigma is presented as providing a useful set of tools for managing process change. The increasingly pervasive process framework ITIL will be introduced and its focus on servicing the customer will be highlighted. Students will demonstrate a mastery of knowledge including the importance of planning and managing information systems and its interrelationship between enterprise architecture and enterprise modelling. They will also demonstrate mastery of knowledge in information technology necessary to make decisions in process change management.

Learning Outcomes

On completion of this unit students should be able to:

  1. Assess the critical role that business processes play in effective organizational management.
  2. Explain the importance of a high level process architecture in aligning enterprise processes with business strategy.
  3. Analyze and model existing business processes and make recommendations for change.
  4. Critique the role of Information Technology (IT) as an enabler of process change.
  5. Explain the importance of ITIL and IT service management to IT service operations.
  6. Apply elements of ITIL to service operations.
  7. Apply various Six Sigma and business process modelling tools to model process change.
  8. Report the critical role that business processes play in enterprise systems implementation.

Unit Content

  1. The history of business process change.
  2. Developing a business process architecture and organizational alignment.
  3. Process improvement with Six Sigma.
  4. ITIL and its role in IT service management.
  5. Process management and measurement.
  6. Modelling processes.
  7. The role of a Business Process Management group.
  8. Capability Maturity Model (CMM) and process maturity models.
  9. Usage of common Process frameworks such as Supply Chain Operations Reference model (SCOR).
  10. Enterprise Resource Planning (ERP) re-design and process change.
  11. Analysing activities and processes.
  12. Implementing ITIL.
  13. Understanding and scoping process problems.

Learning Experience

ON-CAMPUS

Students will attend on campus classes as well as engage in learning activities through ECU Blackboard.

JoondalupMount LawleySouth West (Bunbury)
Semester 1 x 2 hour labNot OfferedNot Offered
Semester 113 x 3 hour lectureNot OfferedNot Offered

For more information see the Semester Timetable

ONLINE

Students will engage in learning experiences through ECU Blackboard as well as additional ECU learning technologies.

Additional Learning Experience Information

On-campus students attend a weekly session, consisting of a lecture with online demonstrations and presentation case material, and a laboratory with lab exercises. Industry standard modelling softwares and methods will be used. The material for this unit will be supplemented with regular industry speakers (where appropriate these will be recorded for off-campus students). For off-campus students the unit will be supported by online readings, discussion topics and tutorials, as well as directed website learning via Blackboard. Regular on line access is required. Industry standard modelling softwares and methods will be provided and used.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

ON CAMPUS
TypeDescriptionValue
AssignmentProcess Modelling Workbook 50%
Examination ^Examination 50%
ONLINE
TypeDescriptionValue
AssignmentProcess Modelling Workbook 50%
Examination ^Examination 50%

^ Mandatory to Pass


Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Student Equity, Diversity and Disability Service website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students’ work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

MAN6910|2|2