Handbook : Unit informationEdith Cowan University

School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

• Unit Title

  Rooms-Division Management

• Unit Code

  HOS2220

• Year

  2017

• Enrolment Period

  1

• Version

  1

• Credit Points

  15

• Full Year Unit

  N

• Mode of Delivery

  On Campus
  

• Unit Coordinator

  Dr Edmund GOH

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Description

This unit is an introduction to the management of the accommodation sector of the hospitality industry. Sustainable business practices, including the principles and procedures involved in the provision of quality tourist accommodation are studied with emphasis on the front office, housekeeping and security.

Equivalent Rule

Unit was previously coded HOS5706

Learning Outcomes

On completion of this unit students should be able to:

1. Analyse front office operations according to the guest cycle.
2. Analyse the composition of the lodging industry and the organisation of a hotel and its rooms-division.
3. Apply the basic principles and procedures in planning activities basic to the efficient and effective operation of a front office and of a housekeeping department.
4. Calculate and interpret operating statistics and ratios used in evaluating the performance of a rooms-division.
5. Describe the principles and procedures used in the provision of safe and secureguest accommodation.
6. Use a property management system in a simulated front office environment.

Unit Content

1. Composition of the accommodation industry.
2. Front office operations: guest cycle and computer applications available.
3. Planning activities of the front office: determining room rate and forecasting room availability.
4. Planning the work of the housekeeping department: area inventory lists, frequency schedules, performance standards, productivity standards, equipment and supply inventory levels.
5. Budgeting for rooms division: revenue and expense items.
6. Legislation and the provision of safe and secure guest accommodation.
7. Yield management: basic concepts and calculation of yield.
8. Evaluation of the performance of the rooms division: calculation and interpretation of operating statistics and analysis of a rooms-division schedule.
9. Hotel and rooms division structures, functions, relationships and staffing.
10. Managing the cleaning activities of the housekeeping department: guestrooms, public areas and other types of cleaning.

Additional Learning Experience Information

The mode of delivery for this unit is through weekly on-campus lectures and tutorials. The teaching and learning approach in this unit is enhanced through in-class discussions of practical industry case studies, where the skills of working effectively with others (specifically team work, task collaboration and working productively with people from diverse cultures), communicating effectively, critical appraisal and the ability to generate ideas are emphasised. This unit also provides for engaged teaching and learning where guest lecturers from industry are invited to share experiences, providing students with industry relevant information and opportunities for networking. The lectures and tutorials are also supported by relevant field trips. Students are required to complete individual and group assessment items. These items are assessed for quality academic and professional standards, including written communication (structure, language and conventions), ability to work effectively with others, critical analysis (depth of thought, development of argument, logical analysis and insight), depth and breadth of coverage, the ability to research effectively using both academic and contemporary sources and industry relevance.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

Core Reading(s)

• Kasavana, M. L., & Brooks, R. M. (2013). Managing front office operations. (9th ed.). Lansing, Michigan: Educational Institute of the American Hotel & Lodging Association.

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