School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Global Hospitality Operations Management
  • Unit Code

    HOS6504
  • Year

    2018
  • Enrolment Period

    1
  • Version

    1
  • Credit Points

    20
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Coordinator

    Dr Edmund GOH

Description

This unit explores the global business and management concepts inherent in hospitality enterprises and applies these in a strategic planning and management approach to today's hospitality organisation. Characteristics of the hospitality service, business, organisational and operational issues in managing international hotels and restaurants are studied. Students will also be introduced to the Hotel Simulation software (HOTS) where they will manage and make strategic business decisions on a hotel business in a virtual environment that mirrors the real business world.

Learning Outcomes

On completion of this unit students should be able to:

  1. Demonstrate an awareness of the nature and characteristics of a global hospitality enterprise.
  2. Critically analyse the constraints unique to the management of international hospitality enterprises.
  3. Plan and evaluate strategic managerial pathways for minimising the impact of these unique constraints in a range of hospitality settings.
  4. Develop plans and tactics designed to implement strategic intentions.

Unit Content

  1. Dimensions of the hospitality enterprise.
  2. Managerial work in an international hospitality enterprise and the influences of the characteristics of business operations, ownership and affiliations, and the wider environment of the organisation.
  3. General characteristics and components of the environment(s) in which these businesses operate.
  4. Principle of co-alignment and the strategic planning process in hospitality enterprises.
  5. Motivations for, issues, and strategic approaches in managing hospitality enterprises.
  6. Competencies for effective leadership in todays successful organisations.

Learning Experience

ON-CAMPUS

Students will attend on campus classes as well as engage in learning activities through ECU Blackboard.

JoondalupMount LawleySouth West (Bunbury)
Semester 113 x 2 hour seminarNot OfferedNot Offered
Semester 213 x 2 hour seminarNot OfferedNot Offered

For more information see the Semester Timetable

ONLINE

Students will engage in learning experiences through ECU Blackboard as well as additional ECU learning technologies.

Additional Learning Experience Information

This unit is conducted in both on-campus and online modes with a student-centred approach. On-campus students complete weekly online pre-workshop activities and attend weekly seminars. Online students require regular on-line access via Blackboard to complete the same pre-workshop activities, and the weekly schedule of activities, which includes podcasts of the lecture slides. Practical industry-focused case studies are used to provide students with the opportunity to develop their skill in applying theoretical knowledge to real world issues. This unit also applies engaged teaching and learning where student are provided with links to industry relevant information and networking opportunities.

Students are required to complete individual assessment items which are assessed for quality academic and professional standards, including written communication (structure, language and conventions), ability to generate ideas, critical analysis (depth of thought, development of argument, logical analysis and insight), depth and breadth of coverage, the ability to research effectively using both academic and contemporary sources, and industry relevance.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

ON CAMPUS
TypeDescriptionValue
TestTest20%
ReportIndividual Report30%
AssignmentIndividual HOTS Strategic Plan50%
ONLINE
TypeDescriptionValue
TestTest20%
ReportIndividual Report30%
AssignmentIndividual HOTS Strategic Plan50%

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students' work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

HOS6504|1|1

School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Global Hospitality Operations Management
  • Unit Code

    HOS6504
  • Year

    2018
  • Enrolment Period

    2
  • Version

    1
  • Credit Points

    20
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Coordinator

    Dr Edmund GOH

Description

This unit explores the global business and management concepts inherent in hospitality enterprises and applies these in a strategic planning and management approach to today's hospitality organisation. Characteristics of the hospitality service, business, organisational and operational issues in managing international hotels and restaurants are studied. Students will also be introduced to the Hotel Simulation software (HOTS) where they will manage and make strategic business decisions on a hotel business in a virtual environment that mirrors the real business world.

Learning Outcomes

On completion of this unit students should be able to:

  1. Demonstrate an awareness of the nature and characteristics of a global hospitality enterprise.
  2. Critically analyse the constraints unique to the management of international hospitality enterprises.
  3. Plan and evaluate strategic managerial pathways for minimising the impact of these unique constraints in a range of hospitality settings.
  4. Develop plans and tactics designed to implement strategic intentions.

Unit Content

  1. Dimensions of the hospitality enterprise.
  2. Managerial work in an international hospitality enterprise and the influences of the characteristics of business operations, ownership and affiliations, and the wider environment of the organisation.
  3. General characteristics and components of the environment(s) in which these businesses operate.
  4. Principle of co-alignment and the strategic planning process in hospitality enterprises.
  5. Motivations for, issues, and strategic approaches in managing hospitality enterprises.
  6. Competencies for effective leadership in todays successful organisations.

Learning Experience

ON-CAMPUS

Students will attend on campus classes as well as engage in learning activities through ECU Blackboard.

JoondalupMount LawleySouth West (Bunbury)
Semester 113 x 2 hour seminarNot OfferedNot Offered
Semester 213 x 2 hour seminarNot OfferedNot Offered

For more information see the Semester Timetable

ONLINE

Students will engage in learning experiences through ECU Blackboard as well as additional ECU learning technologies.

Additional Learning Experience Information

This unit is conducted in both on-campus and online modes with a student-centred approach. On-campus students complete weekly online pre-workshop activities and attend weekly seminars. Online students require regular on-line access via Blackboard to complete the same pre-workshop activities, and the weekly schedule of activities, which includes podcasts of the lecture slides. Practical industry-focused case studies are used to provide students with the opportunity to develop their skill in applying theoretical knowledge to real world issues. This unit also applies engaged teaching and learning where student are provided with links to industry relevant information and networking opportunities.

Students are required to complete individual assessment items which are assessed for quality academic and professional standards, including written communication (structure, language and conventions), ability to generate ideas, critical analysis (depth of thought, development of argument, logical analysis and insight), depth and breadth of coverage, the ability to research effectively using both academic and contemporary sources, and industry relevance.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

ON CAMPUS
TypeDescriptionValue
TestTest20%
ReportIndividual Report30%
AssignmentIndividual HOTS Strategic Plan50%
ONLINE
TypeDescriptionValue
TestTest20%
ReportIndividual Report30%
AssignmentIndividual HOTS Strategic Plan50%

Core Reading(s)

  • O'Fallon, M. J., & Rutherford, D. G. (2011). Hotel management and operations. (5th ed.). Hoboken, NJ: Wiley.

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students' work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

HOS6504|1|2