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3. How to manage your emails and password

Why your student email is important

As a brand new ECU student you get your own email address.  It’s the only email address we’ll use to contact you. So whatever you do, don’t forget to check it most days.

We’ll send you plenty of important messages, and some of them you really don’t want to miss! That includes information about your enrolment, fees, exams, semester results and important dates.

Your lecturer or tutor will also use this account to contact you.

Logging in to your student email

Follow this step-by-step guide to login to your student email, then explore the Student Portal.

Please note that as part of logging in, you'll be asked to add a 4-digit code sent by text to your phone or whatever method you’ve decided on as part of ECU's multifactor authentication.

Student email guide Student Portal

Forward your emails to another address

If you want, you can forward your ECU student emails to a personal email address.

Please contact our IT Service Desk and they will enable email forwarding on your student account.

Accessing your student email on other devices

You can access your student email on your phone, tablet or computer through the Outlook app relevant to that device.

If you don’t already have it installed, go to the App store and get the free Outlook app.

After you’ve installed it, connect the app to your student email account.

Outlook App Help Page
Note

If you need more help, please contact our IT Service Desk

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uni•speak

What does
that mean?
Here's a quick guide to some of the things we mention during the Get Started stage.

  • Multi Factor Authentication, or MFA, is an added level of security used by many organisations to protect data and individuals' privacy.

    As part of your login to your ECU email account, you'll be required to enter a 4-digit code that will be sent to you via text message, or another method selected by you.

    If you haven't already done so, here's how to set up your MFA.

  • SIMO is short for 'Student Information Management Online'. It sounds better too!

    SIMO is the system you’ll access through the Student Portal to:

    • enrol and re-enrol;
    • obtain your class timetable;
    • see your exam times and dates;
    • view your results; and
    • view your Statement of Account.

  • Your student email account is used extensively by us to contact you. It'll provide you with updates and information about your enrolment, fees, exams, semester results and important dates.

    Your lecturer or tutor will also use this account to contact you should the need arise.

    It's the only email address the university will use to contact you, so check your student email account regularly.

  • Your student email address is configured like this: username@our.ecu.edu.au

    You access your emails by logging into the Student Portal. Select 'My ECU Email' from the left-hand menu.

    Also see 'Student email account'.

  • Your Student Portal is your personal homepage on the ECU website, allowing you to access Canvas, SIMO, web mail, the library, a list of your enrolled units and other university information and services.

    Select Student/Staff Portal from the ECU Homepage, then login using your ECU login ID and password.

    Your login ID is the start of your email address before @our.ecu.edu.au. Your student number is not your login ID.

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