Edith Cowan University takes complaints seriously. The University will work to ensure that your complaint is managed in a professional manner and aims to resolve all complaints. Our knowledge of your experience will be considered in future planning to improve services.
Any member of the public can make a complaint to the University. A public complaint can also be made by any staff member or student whose complaint arises outside their employment or enrolment at the University.
We do encourage you to raise your complaint in the first instance with the person concerned and attempt to resolve the complaint informally. This is appropriate where you feel comfortable with making a direct approach. If you require assistance in raising your complaint informally, you can contact the Manager – Compliance, Complaints and Integrity (contact details below) to discuss.
Should an informal resolution not be achievable, you may need to lodge a formal complaint. A formal complaint must be in writing, preferably using the Complaints Form. Download and complete the form, then post, email or fax it to:
Senior Complaints, Compliance and Integrity Advisor
270 Joondalup Drive
Joondalup WA 6027
Facsimile: (61 8) 6304 2167
If necessary, you can make a complaint in writing without the form as long as you include:
For more information on procedures relating to the receipt and resolution of public complaints, see the Public Complaints Policy.
If you are dissatisfied with the way the University has resolved your complaint, there are external agencies you may wish to contact in respect of your complaint. These include:
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