Almost all our web systems use a common 'username' and 'password' for authenticating access. This is called your 'ECU Login ID' and 'Password'. It is important to change your password often, not write it down, and not tell other students and staff what your password is.

I don't know what my 'ECU Login ID' and 'Password' are

• New students
  Before you are able to login to the Student Portal you will need to activate your account via the Central Authentication System web page. It can take up to 15 minutes after you have completed the activation process before your account becomes active for the Portal.

• New staff
  Your Login ID and Password are automatically established when you begin employment with us. Normally, details of your account information are given to your line manager. Once you have your details you will need to contact the IT Service desk to have your password reset.

• Current students
  Your Login ID is the same login information you use to access SIMO, Blackboard, the e-Lab and Library computers. If it has been some time since your last login you may need to have your password reset as it may have expired.

• Current staff
  Your login information is retained throughout the course of your employment with us. If it has been some time since your last login you may need to have your password reset as it may have expired.

I can't login because my password has expired, or I need it reset

You can reset your password online yourself, if you know what your password was before it expired. If you cannot remember your last password or experience difficulties you can obtain further help as per below.

I want to change my password

Your password will expire every 90 days under ECU's Password Conditions so changing it often is advised. You can change your password easily within the Portal using the 'My Account' feature. You will need to log out of the Portal and re-login for the password change to take effect across our web applications.

I need further help

You can obtain further help by:

• Visiting the e-Labs
  Joondalup Campus, Building 31
  Mount Lawley Campus, Building 10
  South West Campus, Building 3

• Visiting the Library
  Joondalup Campus, Building 31
  Mount Lawley Campus, Building 8
  South West Campus, Building 3

• Contacting Student Central
  Telephone: 134 ECU (134 328)
  Email: enquiries@ecu.edu.au

• Contacting IT Service Desk
  Telephone: (61 8) 6304 6000
  Email: itservicedesk@ecu.edu.au