Business Growth and Development

You are here:

Our services

Our services include:

General enquiries – manage inbound and outbound communications to students and staff
Course and application advice – provide prospective and current students with course and application support, digitally and face-to-face
Lead nurturing and conversion – action projects to nurture leads towards application
Events – coordinate and attend events on and off-campus to promote ECU
Customer Experience Strategy and Framework – coordinate and implement
Research – provide actionable market and customer insights
Campaigns – action growth strategies to targeted segments
Analytics – analyse the effectiveness of campaigns via analytics
Customer standards – liaise with ECU Service Centres, Schools, International Office, Graduate Research Services, and Alumni and Development to maintain customer standards
Scholarship promotion – promote and assess fee-reduction scholarship applications
Stakeholder management – manage relationships with key stakeholders to enhance recruitment opportunities and support student growth

Please leave a comment about your rating so we can better understand how we might improve the page.

Your Feedback