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Creating cultural empathy

Ensuring client centred care

This interprofessional learning through simulation resource package consists of two components: an audiovisual resource and a supporting facilitator manual. In order to optimise the learning opportunities from this package it is recommended that participants are firstly introduced to the concepts of interprofessional learning and human factors in health care.

The audiovisual resource consists of three segments. The first demonstrates sub-optimal performance of the healthcare team; the second provides reflection and discussion related to the learning objectives by the health care providers and client involved; and the third segment demonstrates more effective performance, improving the patient experience.

The package has been created in a format to enable flexibility in its application depending of the educational setting.

Recommended format

  1. Facilitator guided discussion around the concepts of interprofessional learning, human factors in health care and cultural empathy (samples given within manual).
  2. View the first segment of the audiovisual resource, ‘Interview with midwife 1’.
  3. Facilitator guided discussion around the scenario specific learning competency areas (samples given within manual)
  4. View the last two segments of the audiovisual resource, ‘Debrief’ and ‘Interview with midwife 2’.
  5. Facilitator guided discussion, identifying and discussing the changes witnessed and how this resulted in an alternative outcome.

Scenario brief

Kaylene Matthews is a young Aboriginal woman who had a negative experience during her third pregnancy, expecting twins, in which she repeatedly attended an emergency department for pain in her abdomen. Accompanied by her mother, Kaylene’s behaviour and symptoms were assumed to be associated with her being drunk and her mother being abusive. However, Kaylene had in fact experienced an ectopic pregnancy.

Although the ectopic pregnancy was eventually diagnosed, Kaylene lost both babies, one at diagnosis and the other being stillborn at birth. Now in her fourth pregnancy, Kaylene is attending her first antenatal appointment with a midwife. She is defensive and distrustful and expects to be treated badly because of her previous negative experience with health services.

Learning competencies

The specific learning competency areas for this scenario are:

  • Perceptions and attitudes influencing practice
  • Client and family centred care
  • Interprofessional communication
  • Role clarification
  • Team functioning


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