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Assertive communication

Making yourself heard in a health care team

This interprofessional learning through simulation resource package consists of two components: an audiovisual resource and a supporting facilitator manual. In order to optimise the learning opportunities from this package it is recommended that participants are firstly introduced to the concepts of interprofessional learning and human factors in health care.

The audiovisual resource depicts the evolution of the receptionist breaking through her communication issues and finding herself able to speak up. The package has been created in a format to enable flexibility in its application depending of the educational setting.

Recommended format

  1. Facilitator guided discussion around the concepts of interprofessional learning and human factors in health care.
  2. View each segment of the audiovisual resource, followed by facilitator guided discussion around the scenario specific learning competency areas (samples given within manual).
  3. After the last segment: facilitator guided discussion, relating assertive communication to personal (future) practice.

Scenario brief

A receptionist at a medical clinic notices that a client waiting for his appointment with the GP for his chest infection goes to the toilet frequently. She advises the client to tell the GP about this during his consultation, but later finds out that he has not. Due to the traditional hierarchy that exists within health care teams, the receptionist is finding it difficult to voice her concerns to the GP.

Learning competencies

The specific learning competency areas for this scenario are:

  • Interprofessional communication
  • Perceptions and attitudes influencing practice


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