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Dr Violetta Wilk

Senior Lecturer

Staff Member Details
Telephone: +61 8 6304 2663
Email: v.wilk@ecu.edu.au
Campus: Joondalup  
ORCID iD: https://orcid.org/0000-0001-7990-769X

Dr Violetta Wilk is a Senior Lecturer in Digital Marketing in the School of Business and Law.

Key Research Areas

  • Multi-Stakeholder Online Brand Advocacy (OBA)​
  • Branding in the Digital Age ​
  • Digital Consumer Behaviour​
  • Social Media Influence​
  • Social Media for Entrepreneurs​
  • Digital Entrepreneurship
  • Big Data Analytics
  • Natural Language Processing
  • Online Brand Communities
  • User-Generated Content (UGC) Analysis

Biography

Dr Violetta Wilk is a Senior Lecturer and Researcher in Digital and Social Media Marketing at Edith Cowan University’s School of Business and Law in Perth, Western Australia. She is an award-winning academic, industry-engaged researcher, and executive educator with over 25 years of combined industry and academic experience in marketing and branding. As an academic, Dr Wilk is recognised for her leadership in social media, digital marketing, artificial intelligence (AI), entrepreneurship, and cross-institutional and international collaboration. Dr Wilk has more than 15 years of corporate leadership experience, having developed and delivered successful online and offline marketing and branding strategies, campaigns, and large-scale projects across the corporate and tertiary sectors, including Curtin University, The University of Western Australia, and the Property Council of Australia, among others.

Dr Wilk is the Co-Founder of the Europe-Australasia Business Research Cluster which fosters an international community of academic researchers, the Co-Founder of The Marketing Loop, a community which brings together industry and students, and the Founder of The Digital Marketing Crew, a student-managed online community which serves as a networking and content sharing platform for students and the wider community.

In 2025, Dr Wilk received the ECU School of Business and Law Industry Impact Award for the Women Entrepreneurship Skills Development Research Project conducted in Western Australia and Poland—an initiative that strengthens international research partnerships while delivering measurable socio-economic impact. Her commitment to international collaboration is further demonstrated through the award of multiple European Union Erasmus+ International Teaching Staff Mobility Scholarships, fostering sustained academic exchange between Australia and Europe. She has secured international collaboration opportunities for her ECU colleagues and students. In 2023, she was named one of the Most Influential Women in Academia by Raffles Kuala Lumpur Business School as part of its International Women’s Day campaign.

Dr Wilk’s excellence in transformative teaching and student impact has been recognised through the 2024 ECU Vice-Chancellor’s Staff Excellence Award for Inspirational Individual for integrating AI and industry-relevant technology into the curricula, and the 2021 Vice-Chancellor’s Citation for Outstanding Contributions to Student Learning for implementing The Digital Marketing Crew student brand. In 2024, Dr Wilk mentored her digital marketing students team to represent Australia and win first place in the DigiEduHack Marketing Mavericks Simbound 2024 Global Hackathon, and in 2025, she served as a judge of the Peel Chamber of Commerce and Industry Alcoa Peel Business Awards 2025.

Her industry engagement portfolio spans local government, defence, cybersecurity, women’s economic empowerment and tourism. She has led and contributed to externally funded research projects exceeding $500,000, including grants from the Department of Defence, the Australian Army Research Scheme, the Cyber Security Research Centre, the Department of Communities (WA), and the City of Wanneroo. These projects address critical national and industry priorities such as social media influence, online crisis communication, disinformation and misinformation, women’s entrepreneurship, destination branding, hybrid warfare, disinformation, and cybersecurity.

Dr Wilk’s research expertise spans online brand advocacy, social media influence, online crisis management, online communities, big data analytics, natural language processing (NLP), and data visualisation. Her pioneering research conceptualised and defined a new construct—Online Brand Advocacy (OBA)—culminating in the development of a parsimonious 16-item OBA scale published in the Journal of Product and Brand Management. Her recent work has launched a distinct new stream of inquiry in digital branding scholarship and offers significant implications for brand management in online environments. Dr Wilk has presented to audiences globally, and in particular through her international collaborations in Poland, the United States, Spain, Romania, Malaysia, the Phillippines and Australia. She serves on the Review Boards of many brand, marketing and tourism journals.

Dr Wilk’s research integrates digital marketing analytics, social media listening, brand strategy, and policy insight to deliver practical outcomes for government, industry, and community stakeholders. Her work is distinguished by its interdisciplinary scope and international reach, connecting Australia with Europe and the broader Indo-Pacific region. Through her teaching, research leadership, and industry collaboration, Dr Wilk continues to build strategic partnerships that translate academic expertise into real-world impact.

She is a Fellow, Mentor, and Certified Practicing Marketer with the Australian Marketing Institute. In her role representing academia on the National Professional Advancement Board Advisory Committee for the Australian Marketing Institute (AMI), Dr Wilk contributed towards the development, launch and implementation of the AMI Professional Marketers Competency Framework  and Assessment Tool, which is assisting marketers in their professional development and in fostering successful marketing careers.

A strong advocate for industry collaboration, Dr Wilk maintains active partnerships with organisations including City of Wanneroo, No Limits Perth, The Spiers Centre, Stronger Families, Association for Culturally Appropriate Services (AfCAS), St John WA, Telethon7, Foodbank WA, West Coast Eagles, Quest Apartment Hotels, the Swan Valley Winemakers Association, and the City of Joondalup. Dr Wilk has coordinated and taught undergraduate, postgraduate, and MBA units, consistently integrating real-world industry engagement into her curriculum.

As an Executive Education Course Developer and Facilitator, she has designed and delivered specialised short courses for industry participants in Australia and internationally, including Digital Marketing Tactics, Digital Marketing Fundamentals, Digital Marketing Strategy, LinkedIn for Executives, Social Media for Executives, and Social Media Strategy for Communicators. She has facilitated more than 50 executive workshops and keynote presentations on personal branding, social media, and digital marketing for audiences including national members of the Australian Marketing Institute, the Small Business Development Corporation (WA), Edith Cowan University academic staff, and executive members of the Chamber of Commerce Philippines.

Through her combined academic leadership, corporate expertise, and international collaboration, Dr Violetta Wilk continues to shape contemporary marketing scholarship while delivering meaningful, industry-driven impact across Australia and globally.

Theme Two: Society and Culture; Online Brand Advocacy (OBA), Digital marketing, Online communities, Social media marketing, Online marketing strategy, Digital analytics, Big data

Theme Four: Securing Digital Futures, Data Analytics, Big Data, Data Visualisation, Digital Marketing

2025 – ECU School of Business and Law Industry Impact Award for the Women Entrepreneurship Skills Development Research Project conducted in Western Australia and Poland

2025 – European Union Erasmus+ International Teaching Staff Mobility Scholarships x 3, and European Union Erasmus+ Student Mobility Scholarships x 2

2024 - ECU Vice-Chancellor’s Staff Excellence Award for Inspirational Individual

2024 - DigiEduHack Marketing Mavericks Simbound 2024 Global Hackaton – ECU Student Team represented Australia and achieved First Place

2023 – Recognised as one of the Most Influential Women in Academia in the International Women's Day Campaign by Raffles Kuala Lumpur Business School

2021 - ECU Vice Chancellor’s Staff Excellence Award: Citations for Outstanding Contributions to Student Learning

2020 - Highly Commended Paper Emerald Publishing Literati Award for "Tackling social media data analysis: Comparing and contrasting QSR NVivo and Leximancer" in the Qualitative Market Research: An International Journal

2019 - Industry Engagement Award, ECU School of Business and Law

2019 - Award for Best Newcomer by an ECU researcher in The Conversation for the article “How a humble Perth boathouse became Australia’s most unlikely tourist attraction”, The Conversation and ECU

2016 - Winner of the Best Research Paper Award, ANZMAC Mid-Year Doctoral Colloquium, Curtin University

2016 - Member of the Winning Team for the Best Re-Positioning Campaign for Freedom Foods, ANZMAC Mid-Year Doctoral Colloquium, Curtin University

Qualifications

  • Doctor of Philosophy, The University of Western Australia, 2018.
  • Bachelor of Commerce with First Class Honours, The University of Western Australia, 2002.

Research Outputs

Journal Articles

  • Wilk, V., Stocco, F., Mat Roni, S., Jie, F. (2025). An updated social media users’ crisis response framework. Asia Pacific Journal of Marketing and Logistics, 2025(Article in press), 28 pages. https://doi.org/10.1108/APJML-07-2024-0899.
  • Alharbi, A., Pandit, A., Wilk, V., Rosenberger III, P., Miah, S. (2025). Artificial Intelligence-Enabled Conversational Agents in Tourism & Hospitality: A Systematic Literature Review & Future Research Directions. Asia Pacific Journal of Tourism Research, 2025(Article in press), 32 pages. https://doi.org/10.1080/10941665.2025.2555204.
  • Meek, S., Wilk, V. (2025). Regional Tourism Destination Brand Identity Formation via Social Media: Mixed Methods Study. Journal of Vacation Marketing, 2025(Article in press), 17 pages. https://doi.org/10.1177/13567667251386952/ ID: JVM-25-0022.R2.
  • Seet, P., Johnstone, M., Jones, J., Klarin, A., Wilk, V., Meek, S., O'Brien, S. (2025). Supporting the Government’s efforts in the Indo-Pacific’s Grey Zone: Opportunities and Strategies for the Australian Army. Australian Army Journal, 21(1), 78-97. https://doi.org/10.61451/1235805.
  • Tjong, F., Goh, E., Wilk, V. (2025). Crisis Planning Intentions among Hotel Managers: What have we learned from the COVID-19 Pandemic?. Tourism Recreation Research, 2025(Article in press), 18 pages. https://doi.org/10.1080/02508281.2025.2460791.
  • Hadinejad, H., Pourazad, N., Stocchi, L., Wilk, V. (2025). Tourism Destination Mobile Applications: An AI-Human Loop Analysis and Future Research Programme. Tourism Recreation Research, ahead of print(ahead of print), ahead of print. https://doi.org/https://doi.org/10.1080/02508281.2025.2598874.

Journal Articles

  • Lupoae, O., Wilk, V., Radu, RI. (2024). Sustainable Entrepreneurship in Equine Services. Journal of Business Research, 170(2024), article number 114361. https://doi.org/https://doi.org/10.1016/j.jbusres.2023.114361.
  • Wilk, V., Morgan, A., Willson, G., Sibson, R. (2024). Framing theory insights: the co-existence of frame coupling and frame mirroring in social media and online news about a disaster-affected destination. Tourism Recreation Research, 2024(Article in press), 19 pages. https://doi.org/10.1080/02508281.2024.2423117.
  • Wilk, V., Sadeque, S., Soutar, GN. (2024). Exploring Online Destination Brand Advocacy. Tourism Recreation Research, 49(2), 283-301. https://doi.org/10.1080/02508281.2021.1992952.
  • Goh, E., Wilk, V. (2024). Showcasing Leximancer in tourism and hospitality research: a review of Leximancer-based research published in tourism and hospitality journals during 2014–2020. Tourism Recreation Research, 49(5), 1005-1018. https://doi.org/10.1080/02508281.2022.2129284.
  • Zaveri, M., Wilk, V. (2024). Facebook and Consumer Research: A Review, AI-Driven Thematic Visualization, and Research Agenda.. International Journal of Consumer Studies, 48(6), Article number e13104. https://doi.org/10.1111/ijcs.13104.

Reports

  • Seet, P., Klarin, A., Jones, J., Johnstone, M., Wilk, V., Meek, S., O'Brien, S. (2024). Expanding Australia’s Defence Capabilities for Technological Asymmetric Advantage in Information, Cyber and Space in the Context of Accelerating Regional Military Modernisation: A Systemic Design Approach. Joondalup. Edith Cowan University. https://doi.org/10.25958/arsh-4072.
  • Seet, P., Klarin, A., Jones, J., Johnstone, M., Cripps, H., Sharafizad, J., Wilk, V., Suter, D., Marceddo, T. (2024). Opportunities and Challenges posed by Disruptive and Converging information technologies for Australia's future defence capabilities: A Horizon Scan. Joondalup. Edith Cowan University. https://doi.org/https://doi.org/10.25958/0x5j-wd23.

Journal Articles

  • Wilk, V., Mat Roni, S., Jie, F. (2023). Supply chain insights from social media users’ responses to panic buying during COVID-19: the herd mentality.. Asia Pacific Journal of Marketing and Logistics, 35(2), 290-306. https://doi.org/10.1108/APJML-06-2021-0400.
  • Wilk, V., Mat Roni, S., Jie, F. (2023). Social Media Users Perspectives on the Supply Chain: Positivity amongst Negativity During COVID-19 Panic Buying in Australia. International Journal of Agile Systems and Management, 16(2), 262-287. https://doi.org/10.1504/IJASM.2023.130839.
  • Tunca, S., Sezen, B., Wilk, V. (2023). An exploratory content and sentiment analysis of the guardian metaverse articles using Leximancer and natural language processing.. Journal of Big Data, 10(1), Article number 82. https://doi.org/10.1186/s40537-023-00773-w.
  • Tunca, S., Wilk, V., Sezen, B. (2023). Defining Virtual Consumerism Through Content and Sentiment Analyses. CyberPsychology, Behavior and Social Networking, 26(3), 198-213. https://doi.org/10.1089/cyber.2022.0079.

Reports

  • Seet, P., Johnstone, M., Jones, J., Klarin, A., Wilk, V., Meek, S., Marceddo, T. (2023). Competing in the Grey Zone: Hybrid warfare Opportunities and Strategies for the Australian Army. Joondalup, WA. Edith Cowan University.

Book Chapters

  • Vorobjovas-Pinta, O., Wilk, V. (2022). Marketing Suburban Tourism Destinations on Social Media: The Case of the City of Joondalup, Western Australia. Case Based Research in Tourism, Travel, Hospitality and Events (219-236). Springer. https://doi.org/10.1007/978-981-16-4671-3_13.

Journal Articles

Journal Articles

  • Wilk, V., Soutar, G., Harrigan, P. (2021). Online Brand Advocacy and Brand Loyalty: A reciprocal relationship?. Asia Pacific Journal of Marketing and Logistics, 33(10), 1977-1993. https://doi.org/10.1108/APJML-05-2020-0303.
  • Morgan, A., Wilk, V., Sibson, R., Willson, G. (2021). Sport event and destination co-branding: Analysis of social media sentiment in an international, professional sport event crisis. Tourism Management Perspectives, 39(July 2021), Article number 100848. https://doi.org/10.1016/j.tmp.2021.100848.
  • Morgan, A., Wilk, V. (2021). Social media users’ crisis response: A lexical exploration of social media content in an international sport crisis. Public Relations Review, 47(4), Article number 102057. https://doi.org/10.1016/j.pubrev.2021.102057.
  • Willson, G., Wilk, V., Sibson, R., Morgan, A. (2021). Twitter content analysis of the Australian bushfires disaster 2019-2020: futures implication. Journal of Tourism Futures, 7(3), 350-355. https://doi.org/10.1108/JTF-10-2020-0183.
  • Wilk, V., Cripps, H., Capatina, A., Micu, A., Micu, A. (2021). The state of #digitalentrepreneurship: a big data Leximancer analysis of social media activity. The International Entrepreneurship and Management Journal, 17(4), 1899-1916. https://doi.org/10.1007/s11365-020-00729-z.
  • Meek, S., Wilk, V., Lambert, C. (2021). A big data exploration of the informational and normative influences on the helpfulness of online restaurant reviews. Journal of Business Research, 125(March 2021), 354-367. https://doi.org/10.1016/j.jbusres.2020.12.001.

Reports

  • Dowse, A., Wilk, V., McLaughlin, C. (2021). Understanding Mass Influence: A case study of Facebook as a platform enabling mass influence. Australia. Department of Defence.
  • Dowse, A., Wilk, V. (2021). Understanding Mass Influence: A case study of the Internet Research Agency as a contemporary mass influence operation. Australia. Department of Defence.
  • Dowse, A., Wilk, V., Meek, S., Jacques, C., McLaughlin, C., Jaunzems, K. (2021). Understanding Mass Influence: Three Case Studies of Contemporary Mass Influence Activities. Australia. Department of Defence.

Journal Articles

  • Wilk, V., Soutar, G., Harrigan, P. (2020). Online brand advocacy (OBA): The development of a multiple item scale. Journal of Product and Brand Management, 29(4), 415-429. https://doi.org/10.1108/JPBM-10-2018-2090.

Journal Articles

  • Wilk, V., Soutar, G., Harrigan, P. (2019). Tackling Social Media Data Analysis: Comparing and contrasting QSR NVivo and Leximancer. Qualitative Market Research: an international journal, 22(2), 94-113. https://doi.org/10.1108/QMR-01-2017-0021.

Journal Articles

Research Projects

  • Understanding Perceptions and Attitudes towards the City of Wanneroo - Business Wanneroo Brand: A Social Listening Study, City of Wanneroo, Grant, 2025 ‑ 2026, $15,000.
  • Empowering Women in Western Australia to Achieve Economic Independence Through Entrepreneurship, Department of Communities (WA), Grants for Women Program, 2024 ‑ 2026, $75,000.
  • 2020-106-054 - Opportunities and Challenges posed by Disruptive and Converging information technologies for Australia’s future defence capabilities: A Horizon Scan. , Department of Defence, Strategic Policy Grants Program, 2020 ‑ 2024, $89,045.
  • Supporting Government and ADF activities in the ‘Grey Zone’: Hybrid Warfare Roles and Opportunities for the Australian Army, Department of Defence - Australian Army, Australian Army Research Scheme, 2022 ‑ 2024, $25,000.
  • Extending the Social Media Users Crisis Response Framework with Online Brand Advocacy: Evidence from the COVID-19 affected supply chain crisis., Edith Cowan University, Early-Mid Career Researcher Grant Scheme 2022 (Stream 2), 2023 ‑ 2024, $14,492.
  • Non-State Actors and the Cybersecurity Dilemma: is De-escalation Possible?, Cyber Security Research Centre Ltd, Cyber Security Research Centre Masters Scholarship, 2022 ‑ 2024, $120,000.
  • Strategies for countering disinformation harmful to Australia’s interests, Department of Defence, Strategic Policy Grants Program, 2020 ‑ 2021, $109,914.
  • Multi-Party Collaborative Project for Three Case Studies of Mass Influencing Organisations, Defence Science and Technology Group of the Department of Defence, Grant, 2021, $35,000.
  • Exploring the Swan Valley Wine Region’s Destination Brand Identity: A Multi-Methods Approach involving local, interstate and international visitor analysis., Edith Cowan University, ECU Industry Engagement Grant, 2019 ‑ 2020, $20,000.

Research Student Supervision

Principal Supervisor

  • Doctor of Philosophy, Defining the Green Metaverse. Through the Lens of Legitimacy Theory and Regenerative Sustainability.
  • Doctor of Philosophy, Teaching and Learning in the Higher Education Metaverse: Identification of digital trust and data privacy barriers and potential solutions
  • Doctor of Philosophy, Go woke, or go broke? Identifying the success factors in brandactivism on social media

Associate Supervisor

  • Doctor of Philosophy, Cyber Security Practices and Techniques for Insider Threat Mitigation in Critical Infrastructure
  • Doctor of Philosophy, Determinants of Firm Success in B2B Services: Roles of Digital Mindset, Service Values and Agility
  • Doctor of Philosophy, Developing a Novel Framework for Customer Metaversal Experience
  • Doctor of Philosophy, What works with chatbots in the customer experience context? a cognitive appraisal theory lens

Principal Supervisor

  • Master of Business by Research, An Exploration of the Artist’s and the Consumer’s Online Art Storytelling: A Narrative Transportation Theory Perspective

Associate Supervisor

  • Master of Business by Research, Semi-State and Non-State Actors, the Transnational Trade in Cyberweapons, and the Cybersecurity Dilemma
  • Master of Business by Research, Exploring the barriers for express courier services in using crowdsourced last mile delivery
  • Master of Business by Research, Exploring the Barriers and Identifying Strategies for Express Courier Services in Implementing Crowdsourced Last Mile Delivery: A Study Based on the Express Courier Industry in Sri Lanka
  • Master of Business by Research, Exploring the factors that affect hotel senior managers' intentions towards future crisis planning: Lessons from the COVID-19 pandemic
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