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Peer support with learning technologies

While studying it’s likely you’re going to be faced with some new ways of doing things.

At times you’ll be relying on technology to connect and collaborate with staff and peers, and using new platforms and applications. Some things will be easy, while others might require a little bit of help.

Peer Assistants are here to usher you through your learning technology journey!

The service has been designed to deliver just-in-time assistance when you need to know what to do, or where to click, in order to solve learning technology issues as they arise, and let you get on with your work.

The peer service is run through Microsoft Teams, so it’s easy to call (through Teams) or online chat to a friendly and knowledgeable peer assistant pretty much instantly during the service hours.

We also have an on campus service option at Mount Lawley and Joondalup.

Don’t go it alone!

What kind of questions can I ask?

  • How to access and use Blackboard or Blackboard Collaborate to attend lectures and engage in tutorials.
  • How to watch, make, edit or share a video using Panopto.
  • How can I access and navigate PebblePad?
  • How do I submit an assignment using Turnitin?
  • Help! I need formatting or technical assistance with Microsoft Office (Word, Excel, PowerPoint, Teams etc).
  • Other technology related queries you encounter in your studies.

Service details

During the mid-semester break Peer Assistants are still on campus at Joondalup only, and online as normal to help you out!

Contact options:

Instant chat in Microsoft Teams

Instant chat is available 9:00am-5:00pm Monday to Friday. Click the link above and type hello to start the chat session!

Face to face:

  • Joondalup 9:00am-5:00pm Monday to Friday
  • Mt Lawley 11:00am-2:00pm Monday to Friday

Need help outside these hours? Leave a message on Teams and a peer assistant will get back to you ASAP. Or email the Library:

Learning and Career Hub - concierge service at Joondalup

Need assistance or support while at Joondalup Library or the Learning and Career Hub in the Library?

Look for the Peer Assistants wearing red shirts from 9:00am-5:00pm at Joondalup Library - they'll put you in the right direction when it comes to all your Library, learning and career support needs.

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