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Peer support with learning technologies

Canvas Champions and Peer Assistants are available online and at your Campus Library each weekday during semester.

See below for service details.

While studying it’s likely you’re going to be faced with some new ways of doing things.

At times you’ll be relying on technology to connect and collaborate with staff and peers, and using new platforms and applications. Some things will be easy, while others might require a little bit of help. Peer Assistants are here to usher you through your learning technology journey!

The service has been designed to deliver just-in-time assistance when you need to know what to do, or where to click, in order to solve learning technology issues as they arise, so you can get on with your work.

This year we've introduced Canvas Champions, who assist students with Canvas. You'll be using Canvas regularly for your studies.

The peer service is run through Microsoft Teams, so it’s easy to chat online to a friendly and knowledgeable peer assistant pretty much instantly during the service hours.

We also have an on campus option so you can easily connect in person, just by dropping by your Campus Library during service times. Spot the peers by looking out for their red t-shirts!

Don’t go it alone!

What kind of questions can I ask?

  • How to access and use Canvas to attend lectures and engage in tutorials.
  • How to watch, make, edit or share a video using Panopto.
  • How can I access and navigate PebblePad?
  • How do I submit an assignment using Turnitin?
  • Help! I need formatting or technical assistance with Microsoft Office (Word, Excel, PowerPoint, Teams etc).
  • Other technology related queries you encounter in your studies.

Service details

Instant chat is available:

  • 9:00am-5:00pm, Monday to Friday.

Click on the 'Instant Teams chat' link on this page and type hello to start the chat session!

In person at each Campus Library, Monday to Friday:

  • Joondalup, 9:00am-5:00pm
  • Mount Lawley, 11:00am-2:00pm
  • South West, 11:00am-2:00pm

Need help outside these hours?

Leave a message on Teams and a peer will get back to you ASAP.

Alternatively, you can contact the Library with your enquiry.

Concierge service

Need assistance or support while at Joondalup Library or the Learning and Career Hub in the Library?

Both Peer Assistants and Canvas Champions can send you in the right direction when it comes to all your Library, learning and career support needs.

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